Creating SHOPLINE Shipping Labels for Efficient Order Shipment

Once you’ve activated your SHOPLINE Shipping carrier services, you can begin purchasing shipping labels directly in the Orders module for individual or bulk orders, streamlining your entire fulfillment process.

This article will guide you through the steps to create shipping labels in the SHOPLINE admin panel and introduce the label management interface, helping you complete shipments efficiently and manage orders more effectively, ultimately enhancing customer satisfaction.

Creating a Shipping Label for an Individual Order

Follow these steps to create and purchase a shipping label for a single order:

1. In your SHOPLINE admin panel, go to Orders and select the order for which you want to create a shipping label.
   
2. In the Not shipped section, click the Create shipping label button. This button appears only when the following criteria are met:

• • • The current account has permission to create shipping labels.
    • The order has not been canceled.
    • The items require shipping and the unfulfilled quantity is greater than zero.
    • Both the sender and recipient addresses are within the serviceable area of SHOPLINE Shipping.
    • The address information is complete. The following recipient and sender details are required fields: Name, Mobile number, Postal code, Country/Region, Primary address (State/Province), and Secondary address (City).

3. The system will auto-fill relevant shipping information, which you can review and modify as needed:
   

• • Shipping Addresses:
    • The sender address defaults to your store’s shipping address and cannot be changed.
    • The recipient address is pulled from the order and can be edited.
  • Item Quantity: The system will auto-populate the maximum fulfillable quantity.
  • Package and Weight: A default package will be selected based on your settings in Settings > Shipping and delivery > Package. The system will calculate the total weight by combining the item weight and the package weight. If you want to add a package manually, please note:
    • Package dimensions will be automatically rounded. Please avoid entering decimal values.
    • Manual settings apply only to the current shipment and will not be saved. To save package information, go to Settings > Shipping and delivery > Package.
  • Shipping Services:
    • Preferences: The system will match available shipping services based on your shipment details. Eligible services are listed from lowest to highest cost. If the customer selected a shipping option at checkout, it will be marked as Customer-selected service.
      

      Note: The displayed prices are estimates. The final charge may be affected by taxes, exchange rates, and other factors. Please refer to the carrier’s actual assessment for the final billing amount.

• • All: If no services match the shipment, switch to the All tab to view compatible but currently disabled services. You can choose to enable them.
    

    Note: Services enabled for a single shipment will not be saved. To enable a service permanently, go to Settings > Shipping and delivery > Shipping label.

4. Depending on the selected carrier and service, additional fields, such as recipient email, may be required. Fill in all necessary information.
   
5. In the Summary section, review the estimated cost, select the shipping date, and choose whether to notify the customer. Then, click Purchase shipping label and follow the prompts to complete the payment.
   

   Note: The system will check for any outstanding or unvoided logistics bills. You must resolve these before purchasing a new shipping label.

6. Once payment is successful, a shipping label record will be generated under Orders > Shipping labels.
   

Billing information for successfully purchased labels is available under Settings > Plans > View bills. Select SHOPLINE Shipping as the Bill type and adjust the date range as needed to view the corresponding billing records.

Creating Shipping Labels for Multiple Orders

You can create shipping labels for multiple orders at once to improve shipping efficiency.

Bulk Creation Limitations

• You can select up to 50 orders at a time.
• If the selected orders contain more than 250 fulfillment records in total, the system will display an error. You’ll need to reduce your selection.

Steps to Create Labels in Bulk

1. In the Orders list, select the target orders and click Create shipping label to open the bulk creation page.
   
2. On the bulk creation page, the system will automatically populate relevant shipping information and match suitable shipping services based on your selections. You can:

• • Edit Individually: Hover over a specific order and click the down arrow to modify details such as the delivery address, items, package, weight, shipping service, email, and notes.
    
  • Batch Edit: Select multiple orders to access the following bulk actions:
    
    • Edit package: Change the package type for selected orders.
    • Edit shipping services: Adjust the selected shipping services.
    • More actions > Edit total weight: Modify the total package weight.
    • More actions > Remove label: Delete shipping labels in bulk.

3. Click Purchase x label(s).
   

   Note: The system will check for any outstanding or unvoided logistics bills. You must resolve these before purchasing a new shipping label.

   
4. The system will consolidate shipping costs by carrier, displaying the number of labels purchased per service, individual service costs, and the total estimated shipping cost. Select the shipping date, check the box to notify customers, choose a payment method, and click Pay now to complete the payment.
   
5. If any label purchases fail, those orders will be excluded. A banner will appear showing the failed purchases. You can click on it to view the error details.
   
6. Once payment is successful, all shipping label records will be generated under Orders > Shipping labels.
   

Billing information for successfully purchased labels is available under Settings > Plans > My bills. Select SHOPLINE Shipping as the Bill type and adjust the date range as needed to view the corresponding billing records.

Viewing Shipment Status

After you successfully purchase shipping labels—either individually or in bulk—the status of the corresponding orders will automatically update to Shipped. At this point, the tracking information is already filled in and can no longer be edited manually.

You can click the tracking number to view detailed shipping label information, including:

• Tracking information
• Delivery address
• Carrier name
• Shipping date
• Package dimensions (length, width, height, unit)
• Total weight
• Shipping service and cost
• Shipping status and tracking history

Managing Shipping Labels

The Shipping labels page is your main interface for managing shipping labels that have been successfully created and paid for through SHOPLINE Shipping. From this page, you can perform the following actions:

Viewing Shipping Label Information

Each shipping label record displays key details. You can use filters to quickly locate specific labels. The following information is available:

• Shipment number and label status
• Delivery status and tracking number
• Shipping fee

Bulk Actions

You can select up to 100 labels at a time to perform the following bulk actions:

• Bulk Void:
  • Available only for labels that are not yet voided and have a delivery status of Awaiting pickup.
  • Once voided, the system will automatically confirm with the carrier. If the label is confirmed unused, a credit adjustment will be issued for future billing deductions.

    Note: Refunded credits from voided labels can only be used to offset billing for shipping fee underpayment adjustments.

• Bulk Print:
  • Available only for labels that are not voided.
  • Supports printing both shipping labels and packing slips.

Repurchasing Shipping Labels

Click Repurchase X label(s) to access the list of retryable labels:

• Supports repurchasing labels that were voided or failed to purchase.
• If the original order still contains fulfillable item quantities (e.g., partial failure or void), the corresponding label will appear in this list.
• Displays up to 250 recent entries.

Managing Carrier Settings

Click Manage carriers to go to Settings > Shipping and delivery > Shipping labels, where you can configure available carriers and shipping rules.