Creating Return Labels Using SHOPLINE Shipping

With SHOPLINE Shipping, you can quickly create a return label directly from your admin panel for orders with return requests. Once the label is created, you can send it to your customer to streamline the return process and enhance operational efficiency.

Follow this guide to learn how to create return labels effortlessly and deliver a smoother post-purchase experience.

Creating a Return Label

To create a return label using SHOPLINE Shipping, make sure the following requirements are met:

• Your account has permission to create return labels.
• Both the sender and recipient addresses are within SHOPLINE Shipping's serviceable area.
• The address information is complete and accurate. The following recipient and sender details are required fields: Name, Mobile number, Postal code, Country/Region, Primary address (State/Province), and Secondary address (City).

Then, follow the steps below:

1. Go to the Orders module in your SHOPLINE admin panel and click the order you want to create a return for.
   
2. On the order details page, click the Return button in the upper-right corner. 
   
3. On the return initiation page, define the return quantities for each item. Under Return shipping options, select Create return label in SHOPLINE.
   
4. Check the Send notification to customer box if you want to notify the customer, then click Create return to proceed to the return label creation page.
   

Filling in Return Label Information

After entering the return label creation page, the system will auto-fill some fields based on the original order. You can adjust the information as needed:

• Return Sender Address: The customer's address from the original order is auto-filled and can be edited.
• Return Recipient Address: The available addresses are pulled from your store settings. Only one serviceable address can be selected. Split returns to multiple addresses are not supported.
• Item Quantity: The item quantity is auto-filled based on the return request and cannot be modified.
• Package & Weight Settings:
  • By default, the system applies the preset package from Settings > Shipping and delivery > Package.
  • The total package weight is automatically calculated by combining the item and package weights, but it can also be adjusted manually.
  • Dimensions are rounded up automatically; decimal values are not supported.
  • You can manually add a new package, but it will only apply to this return and won't be saved to your store settings.
• Shipping Service & Fees: The system automatically matches eligible SHOPLINE Shipping services based on the return details.
• Total Cost: The displayed amount is an estimated fee. The final cost may vary due to taxes, exchange rates, or actual shipping charges.

Purchasing and Sending the Return Label

1. After confirming all information is correct, click Purchase return label. The system will place an order with the shipping carrier. Charges will only apply if the customer actually uses the return label.

   

2. After a successful purchase, you’ll be directed to the confirmation page, where you can:
   • Click Download return label to obtain the file.
   • Click Send label to customer to have SHOPLINE automatically email the return label to the customer.

Canceling a Return Label

If you need to manually cancel a purchased return label, follow the steps below:

1. In your SHOPLINE admin panel, go to Orders and select the order that you want to cancel the return label for.

2. In the order details page, locate the Return in progress section, click the more icon (...) in the upper-right corner, and select View return label.

   

3. Confirm the order details, then click Void Return Label.

   

4. Choose the reason for voiding the label, then click Void label to proceed.

   

If the return label is successfully voided, the return label page will close, and the order status will change from Return in progress to Shipped. If the void request fails, the return label and the return order status will remain unchanged.