Integrating Shulex AI Chat Support with the Shopper App

To enhance customer service efficiency and response speed, the SHOPLINE Shopper App now supports integration with Shulex, an AI-powered solution for real-time customer support. After applying for a Shulex account and completing the integration, the AI assistant Solvea will automatically engage with your customers through the Shopper App, providing instant, 24/7 responses. This helps improve service quality, reduce manual workload, and deliver a better shopping experience. 

This guide will walk you through how to integrate Shulex with your Shopper App, add the widget, and start using Solvea to assist customers directly within the app.

Obtaining Shulex Credentials for Integration

Before integrating with SHOPLINE, you'll need to obtain your Shulex account credentials:

1. Go to Shulex's website and log in to your account. Sign up if you don't have one.
   
2. From the left-hand menu, switch to Agent and click Integration.
   
3. Under Official apps, enable LiveChat and click the card. You'll find the necessary credentials in the Web Chat Room section:

• • Account ID: The number after id=
  • Token: The number after token=

4. Copy these credentials and save them somewhere secure. You'll need them during the integration process. These credentials are required to securely link your SHOPLINE store to the Solvea AI system.

Integrating Shulex with the Shopper App

Once you have your credentials, follow these steps to connect Shulex to your Shopper App:

1. From your SHOPLINE admin panel, go to Channels > Shopper App > App Release.
2. Locate the Application integration settings section, then click Edit on the Application integration card.
   
3. Find and enable Shulex Live Chat under the Customer support section.
   
4. In the pop-up window, paste your Shulex App ID and Token into the corresponding fields, then click Add.
   

This integration enables real-time syncing between your store data and the Shulex AI engine.

Displaying the Chat Widget on Your App

To allow customers to access the Solvea chatbot directly from the app:

1. Open the Shopper App design editor by going to Channels > Shopper App > App Design and clicking Design.
   
2. Go to the Floating icon section. In the settings panel, configure the following:

• • Floating label name: Enter a name for internal management; this won't be visible to customers.
  • Floating label position: Select the display position using the dropdown menu.
  • Image: Upload the icon customers will click to launch the chat.
  • Feature type: Choose Live chat.
  • Live chat: Select Shulex live chat. If the integration isn't complete, click the text to access the integration page.
  • Unread message notice: Check this box to show users a red dot when there are unread messages.
  • Activation time (Optional): Set the time for this configuration to take effect.

3. Click Apply to make the live chat widget live.
   

   Note: Click Save if you're not ready to publish yet.

This widget acts as the entry point for customers to engage with Solvea.

How Solvea AI Generates Responses

Solvea's responses are based on the training data you provide in the Knowledge Center section of your Shulex Admin. To ensure accurate and effective replies, please keep the information in this section complete, up to date, and well-maintained.

For more details, refer to the Shulex AI Service User Manual.