Flow Automation: Send Custom Email Notification

You can configure a Flow Automation workflow using the Send Email Notification action to automatically send customized emails to designated staff. This helps your internal teams stay informed about key events such as order updates, customer activity, and inventory changes—enhancing your operational efficiency.

Field Descriptions

When configuring the Send Email Notification action, you can customize the email subject, content, and recipient address. See below for details:

Applicable Workflows

This action supports workflows triggered by the following events:

Customer-related:

• Delete Customer
• Disable Customer
• Enable Customer
• Bulk Customer Operation

Product-related:

• Product Created
• Inventory Changed
• Product Status Updated
• Delete Product
• Create Product Category
• Delete Product Category
• Product Ordered Successfully
• Bulk Product Operation

Order-related:

• Order Created
• Payment Successful
• Cancel Order
• Refund Order
• Bulk Order Operation
• Create Shipping Package

Other:

• Draft Order Created
• Scheduled Trigger

Example Use Case

Here is a typical example of "Send Notification When a Draft Order Is Created" to illustrate practical usage:

• Trigger: Draft Order Created
• Action: Send Email Notification to relevant staff

Available Templates

Below are common templates that include the Send Email Notification action. You may customize them to meet your needs:

• Notify staff for low inventory products: When inventory changes and SKU-level stock falls below 10, send a custom email reminder to staff.

  Note: Inventory is measured at the SKU level.

• Automatically unpublish low stock products and notify staff: If stock falls below 10, unpublish the product and send a notification email.
• Alert staff when a high-value order is refunded: If the refund amount exceeds a specified threshold, send an email to notify designated staff.
• Cancel orders from blacklisted emails and notify staff: If an order includes a blacklisted email address, cancel the order, provide a cancellation reason, and send an email notification.
• Notify staff for orders with abnormal billing address: If the billing address is outside the specified range, send a notification to the team.
• Alert for suspicious IP activity on orders: When suspicious IP addresses are detected in the order browser data, send an email alert.
• Notify staff when a draft order is created: After a staff member creates a draft order in the admin panel, send an immediate email notification.
• Track orders using special discount codes: If a special discount code is used, send a custom email and automatically tag the order with [discount code used].
• Notify staff for special condition orders: If an order meets specific custom conditions, send a notification email.
• Alert when orders with specific products are cancelled: If an order with specified products is cancelled, notify the staff by email.
• Notify staff to ship orders from specific vendors: If an order contains a product from a specific vendor, send an email alert to the staff to arrange fulfillment.

• Send detailed email notification when orders are cancelled: Send an email with cancellation reason and order ID when an order is cancelled.

  Note: Order ID can be dynamically inserted via the parameter selector.

• Notify staff when order discount is too high: If the order discount exceeds a defined threshold, send a notification.
• Alert staff when quantity of a product is too high in an order: If the quantity of any single product in an order exceeds the specified threshold, send an email alert.
• Tag and notify staff for hot-selling products: When product sales reach 100 units, automatically tag it as [Hot Sale] and send a notification to staff.