Flow Automation: Triggering Workflows When an Order Is Paid
When a customer completes a payment through an online or offline channel, the Order is Paid trigger will activate a Flow Automation workflow. This article will guide you through configuring a workflow to automatically take actions—such as sending notifications, canceling orders, or updating data—upon successful order payment.
Supported Actions
The following actions are available for use with the Order is Paid trigger in this workflow. Click each action name to view its detailed setup instructions:
- [General] Send Email Notification
- [Order] Cancel Order
- [Order] Batch Query Orders
- [General] Update Counter
- [General] Loop Operation
Testing the Workflow
You can simulate this trigger by following the steps below to ensure your setup works as expected:
- From your SHOPLINE admin panel, go to Orders > Create Order to create a test order.
- Complete the payment process to trigger the workflow.
- Verify that the trigger works as configured in the Flow Automation app.
Example Use Case
Here’s a real-world example of using the Order is Paid trigger: sending an email notification after an order payment is completed. When an order payment is completed, the system can automatically notify the warehouse, customer service, or other internal teams, ensuring timely coordination and smooth follow-up operations.
- Trigger: Order is paid
- Action: Send email notification