Using UPS with SHOPLINE Shipping

SHOPLINE has partnered with UPS, one of the leading delivery service providers in the United States, to make order fulfillment easier for merchants. If you are shipping from within the U.S., you can activate SHOPLINE Shipping to access UPS services directly from your SHOPLINE Admin, allowing you to handle domestic shipments with ease.

With UPS integrated into SHOPLINE Shipping, you’ll be able to manage your packages more efficiently, benefit from reliable delivery options, and receive convenient support. Be sure to review the guidelines below to ensure a smooth shipping experience for your business.

Considerations for Shipping Packages with UPS

When using SHOPLINE Shipping with UPS, keep the following in mind:

• Pickups are not available at this time.

• UPS only ships from the continental United States. Shipping from Alaska, Hawaii, Puerto Rico, and other U.S. territories is not supported.

UPS Domestic Shipping Services

You can ship domestically within the United States using the following UPS service:

UPS Domestic Shipping Guidelines

A. Package Requirements

Ensure your parcel meets these UPS requirements:

• Maximum weight: 150 lb (68 kg)
• Maximum single dimension: 108 in (274 cm) on any side
• Maximum combined length and girth: 165 in (419 cm)

For more details, view the full UPS requirements.

B. Packaging Guidelines

Prepare your package according to the following requirements:

• Use strong packaging with enough space for cushioning to protect fragile items and prevent shifting.
• Secure all seams with 2-inch-wide packing tape. (Do not wrap boxes with string, cord, or twine, as these can get caught in UPS sorting equipment.)
• When reusing boxes, remove or cover any old logos, barcodes, shipping labels, or addresses.

Refer to UPS's packaging tips to learn how to pack correctly. 

C. Prohibited Items

UPS does not accept dangerous or restricted items for shipment. Please review the list of prohibited items carefully and ensure your parcels do not contain any prohibited items before shipping with UPS.

Dropping Off Your Packages

Pickups are not available with UPS. You can drop off your packages at any UPS location convenient for you.

Return Label Validity and Cancellation

Return labels may expire if not used for a period of time after creation. To avoid resource waste from invalid labels, any label not used within 25 days of creation will be automatically canceled. If you still need to arrange a return, create a new return label and remind your customer to ship the package within 25 days.

Basic Liability Coverage from UPS

UPS provides basic liability coverage for lost or damaged shipments:

• UPS Ground: Coverage up to $100 USD

If a UPS shipment sent via SHOPLINE Shipping is lost or damaged, you are advised to file a claim with UPS within 60 days of the shipping date. 

If the recipient has already received the package, ask them to retain the original box, packaging, and any damaged items for inspection. UPS may require an inspection of the item and original packaging as part of the damage claim process.

Calculating UPS Shipping Rates

Shipping rates are determined based on SHOPLINE's account with UPS.

• Parcel weight is calculated using either the actual weight or the dimensional (DIM) weight, whichever is greater.

  Note: The DIM weight is calculated as: DIM Weight (kg) = (Height × Width × Length) in cm ÷ 8000.

• UPS measures both the actual and dimensional weight at its distribution center and charges the shipping fee based on the higher value.

Getting Support for UPS Shipments

If you're using UPS through SHOPLINE Shipping and need assistance, refer to the table below to find the right point of contact.