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Applying for Payouts with SHOPLINE Payments (for HK, UK, US, and AU Merchants)

In the SHOPLINE Payments Account Center, you can manage your payout accounts, configure automatic or manual payouts, and review your payout history. This guide explains how to navigate the Payouts page and perform these actions step by step.

Note: Some features in this guide are currently available only in Hong Kong. Availability and functionality may vary by region. Please refer to your actual interface for details.

 

 

Accessing the Payouts Page

The Payouts function is a key feature in the SHOPLINE Payments Account Center. To access it:

  1. Log in to your SHOPLINE Admin account, and go to Settings > Payments.

  2. On the SHOPLINE Payments card, click Account to enter the Account Center.

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  3. In the Account Center, select Payouts from the left-hand menu.

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Managing Payout Accounts

When you apply for SHOPLINE Payments, your bank account details are collected during the Know Your Customer (KYC) process. The account you provide will be set as your default payout account, so settlement funds are automatically transferred to it.

If you need to add another payout account, follow these steps:

  1. Go to Payouts and click Manage payout account.

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  2. Click Add account.

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  3. Fill in the required details and upload supporting documents, then click Add to submit.

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  4. Once approved, the account will be available for use.

Notes:

  • Reviews usually take around 2 business days, and results will be sent via email.
  • Only approved accounts can be set as the default payout account. If your submission is rejected, please resubmit based on the feedback.
  • A maximum of 5 payout accounts per currency can be added.

 

 

Managing Your Payout Plans

SHOPLINE Payments supports two payout methods: Automatic payout and Manual payout.

 

Automatic Payout

Once Automatic payout is activated, the system will automatically initiate payouts according to your configured rules. To enable this feature:

  1. Go to Payouts and click Payout settings in the top-right corner.

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  2. In the pop-up settings window, you can set:

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  •  

    • Automatic payout (activated by default): Turn on/off automatic payouts.

      Note: If turned off, the system will not process payouts automatically. You will need to initiate them manually.
    • Payout cycle: Defines how often your automatic payouts are processed.
    • Minimum payout amount: The system checks your balance each cycle. A payout will only occur if your balance is equal to or above this amount. Very small balances may fail due to insufficient funds after deducting the processing fees.

    • Reserve fund (disabled by default): When enabled, you can set aside a specific amount in your account that will not be included in payouts.

      Example: If Minimum automatic payout amount = 2,000 and Reserved Funds = 1,000:

      • Balance ≥ 3,000: 1,000 will be retained, and the remaining funds will be paid out.
      • Balance < 3,000: No payout will be initiated.
  1. Click Save to apply your settings. 

Notes:

  • All settings take effect the day after saving.
  • The system checks the conditions at each cycle. If the requirements are not met, the payout will not be processed, and the system will automatically retry in the next cycle.

 

Manual Payout

You may also initiate a payout manually:

  1. Go to Payouts and click Pay out in the top-right corner.

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  2. Fill in the following payout details and click Next:
    • Select a payout account. Add a new one if needed.
    • Enter the payout amount. The system will display the estimated payout after fees.

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  1. Review the payout details and, if desired, add a note for your own reference (this will not be visible to the recipient account). Then click Confirm to initiate the payout.

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Viewing Payout Records

To view your payout history, follow these steps:

  1. Use filters such as payout ID, data range, amount range, and payout type to search for the payout records you want to view.

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  2. Click View on the right to access the details page and check the transaction status.

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  1. To export balance change details, select one or two payout transactions and click Export payout transaction balance details.
  •  
    • Selecting one record: Export changes between this record and the previous one.
    • Selecting two records: Export changes between the two selected transactions.

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Minimum Payout Amounts

The system sets minimum amount requirements for the two payout methods. If your requested payout is below these limits, the payout cannot be processed:

  • Automatic payouts: Must meet both your configured Minimum automatic payout amount and the system’s minimum limit. If the conditions are not met, the system will prompt you to adjust the minimum payout amount.
  • Manual payouts: Must meet the system’s minimum payout amount. When you enter a payout amount that does not meet this requirement, the system will prompt you to adjust it. 

 

 

Payout Failures

If a payout fails, you will receive an email notification and can review the reason on the Payouts page. You may also reinitiate the request.

Common causes of payout failure include:

  • Incorrect or non-compliant account details.
  • Insufficient balance after fees.
  • System or bank-related issues.

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