Managing and Analyzing Your MCC Orders in SHOPLINE

This article will guide you on how to efficiently manage, process, and analyze your MCC Channel Orders (orders imported from platforms like Shopee, Lazada, TikTok Shop, etc.) within the SHOPLINE admin panel.

Locating Channel Orders Using Advanced Filters

SHOPLINE allows you to quickly locate and view orders from specific channels using its comprehensive filtering feature.

I. Prerequisite: Ensure orders can be imported.

• Enable Automatic Order Import: Go to the Multichannel Connect app > Settings > Order Settings, and enable the order import option Automatically import channel orders to SHOPLINE.

II. How to Find and Display Channel Orders

1. Log in to your SHOPLINE admin panel. In the left navigation bar, click Orders to view all channel orders.
   

2. In the order list section, click More filters to open additional filtering options.
   
    
3. In the filtering panel that appears on the right, locate the Order source option. Click the dropdown menu, select the specific channel(s) you wish to view, and then click Complete. The system will immediately display all matching channel orders.
   
    

Fulfilling and Syncing Channel Orders in SHOPLINE

For channel orders that have been successfully synced to SHOPLINE, you can process the shipping centrally in the SHOPLINE admin panel and automatically sync its fulfillment information back to the corresponding channel platform.

I. Prerequisite: Ensure shipping information can be synced.

• Enable Logistics Sync Rule: Go to the Multichannel Connect app > Settings > Order Settings > Rule settings, and enable Logistics synchronization rule for each channel.

II. How to Mark Orders as Shipped

1. Log in to your SHOPLINE admin panel, go to Orders > To ship to view your unfulfilled orders, and click the specific channel order you need to process.
   
    
2. On the order details page, click Mark as shipped.
   
    
3. In the Ship manually page, fill in the following information:
   • Logistics service provider: Ensure the selected shipping service perfectly matches the channel platform's requirements (especially for designated logistics). For channels that rely on logistics mapping (like TikTok Shop), an incorrect selection will immediately cause fulfillment synchronization to fail.
   • Tracking number: Enter the exact tracking number provided by the logistics provider.

4. After filling in the details, click Mark as shipped in the upper or lower right corner. The order status will be updated to Shipped, and the system will automatically sync the logistics information back to the original channel. You can check the synchronization result in the Multichannel Connect (MCC)’s Orders module.
   
    

Handling Order Cancellations in SHOPLINE

Channel order cancellations must generally follow the rules of the respective channel platform and should be handled cautiously. You can initiate the cancellation process or mark a synced channel order as cancelled in SHOPLINE.

I. Prerequisite: Ensure order cancellation information can be synced.

1. Enable Logistics Sync Rule: Go to the Multichannel Connect app > Settings > Order Settings > Rule settings, and enable Order cancellation rules for each channel.

II. How to Cancel Channel Orders

1. Log in to your SHOPLINE admin panel, click Orders, find the channel order you need to cancel, and click to enter the order details page.
2. Click Actions > Cancel order at the top-right of the order details page.
   
    
3. In the pop-up window, fill in the following information:
   • Refund method: If the order is paid, the system will prompt you regarding a refund.
   • Restock inventory: Choose whether the product inventory should be restocked.
   • Notes: Enter the cancellation reason. Please ensure the reason provided matches the configuration settings in MCC (a mismatch will lead to synchronization failure).

4. Click Cancel order at the bottom right. The order status will update to Cancelled, and the system will automatically sync the cancellation information back to the original channel. You can check the synchronization result in the Multichannel Connect (MCC)’s Orders module.

How to Analyze Channel Orders in SHOPLINE

SHOPLINE's data analysis function helps you clearly understand the sales performance across all your channels.

1. In the left navigation bar, click Analytics > Reports. In the Sales section, find and select the Display sales by sales channel report.
   
    
2. In this report, you can see order statistics broken down by specific sales channels. You can also click Manage filters to select or add more filtering dimensions (such as product type, customer tags, etc.) in the pop-up window for more detailed analysis.
   
    

Report Customization and Management

Once you have set up your ideal custom report, you can perform the following actions:

• Export data: Export the current report data as a file for offline analysis and archiving.
• Save as: Save the current report based on your filter conditions and dimension settings as a custom report for quick future access.
• Favorites: Add this report to your favorites for quicker access.