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Multi-platform Store Migration Privacy Policy

Updated and Effective as of 08 Dec 2025.

Multi-platform Store Migration (hereinafter referred to as "Plugin") is a migration plugin provided by SHOPLINE to help SHOPLINE merchants (hereinafter referred to as “you”) quickly migrate store data from other platforms (such as Shopify, Shoplazza, WooCommerce, etc.) to SHOPLINE.

Plugin provides services exclusively to users aged 18 and above. We do not collect or offer any products and/or services on our website to minors under the age of 18. Before using our products and/or services, please confirm you meet the age requirement and have carefully read and understood the contents of this Privacy Policy. We do not intentionally collect personal information from minors under 18. If you discover we have inadvertently collected personal information from a minor, please notify us immediately, and we will promptly delete the relevant personal information.

Before using Plugin, you must read and accept all terms and conditions referenced or linked herein, including but not limited to the SHOPLINE User Agreement, SHOPLINE Privacy Policy, and other agreements listed on SHOPLINE websites.

 

 

1. How do we collect and process personal information?

  1. Based on the principles of legality, legitimacy, and necessity, and for the purpose of providing services to you, we collect, process, and use personal information voluntarily provided by you during the use of this Plugin, data generated from using this application, and personal information obtained from other services or platforms.

  2. The specific content and purposes of the personal information collected, processed, and used by SHOPLINE are detailed in the table below for your reference.

    Information we collect How we use such information
    Your customers' personal information (including but not limited to name, email address, mobile phone number) For migrating customer data.
    Order recipient information (including but not limited to name, phone number, address, email address) For migrating order data.
  3. You acknowledge and agree that you authorize Plugin to collect, store, and process your customers' personal information for the purpose of providing services. You warrant that, prior to providing such information to us, you have obtained all necessary consents and permissions from your customers or any third parties.

 

 

2. Personal Information Sharing

Plugin itself does not directly share personal information with third parties. However, all personal information you upload or provide to Plugin will be synchronized and shared with your SHOPLINE store. If you wish to understand how SHOPLINE collects, processes, and uses your personal information or that of your customers, please refer to the SHOPLINE Privacy Policy.

 

 

3. International Transfer of Personal Information

Plugin does not permanently store any of your personal information. Data synchronized during migration may be transmitted via Plugin's system to AWS cloud servers in Virginia, USA. Your personal information will only be temporarily stored if data export fails, for a maximum period not exceeding six (6) months. After this period, it will be automatically deleted. Plugin serves solely as a technical tool to facilitate data transfer and will not independently export, store, or analyze any personal information. For further details regarding SHOPLINE's data processing practices, please refer to the SHOPLINE Privacy Policy.

 

 

4. How You Can Exercise Your User Rights

When using Plugin, you have the right to access, correct, or delete your personal information, and may request restrictions on or object to certain processing activities. If you believe your personal information rights have been infringed, you may also file a complaint with the personal information protection regulatory authority in your jurisdiction.

Please note that if a consumer (i.e., your direct customer) makes a request concerning their personal information, you should handle it yourself. Unless you proactively request our assistance, we will forward such requests to you or direct the relevant user to seek assistance from you directly.

 

 

5. How We Update Our Privacy Policy

We may periodically update the terms of this Privacy Policy, and such updates will form part of this Policy. We recommend reviewing this Privacy Policy periodically to understand how we collect, use, and protect your information. If you have any questions, comments, or suggestions regarding this Privacy Policy, you may contact us via the methods provided below.

When significant or material changes occur to this Policy, we will notify you in a conspicuous manner, depending on the specific circumstances.

 

 

6. Contact Information

If you have any questions, comments, or suggestions regarding the use of Plugin or our privacy policy, you may contact us through the email: erp@shopline.com.

 

 

7. Definition

  1. You: refers to our customers, whether free or paid registered merchants (including App users) and/or their directors, employees, and/or authorized personnel.
  2. Personal information: means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which the organization has or is likely to have access.。
  3. Deletion: the act of removing personal information from the system involved in the realization of routine service functions, so that it cannot be retrieved or accessed.