How to Migrate Abandoned Checkouts? – SHOPLINE Help Center

When migrating your store using the SHOPLINE Multi-platform Store Migration app, you can choose to migrate your abandoned checkout data to SHOPLINE, allowing you to continue recovering these customers after migration.

This article introduces the supported scope, operation steps, and important notes for abandoned checkout migration.

Feature Overview

An abandoned checkout refers to a checkout session where a customer has entered their information but has not completed the purchase (no order is created).

With this feature, you can migrate eligible abandoned checkouts from your original platform to SHOPLINE and continue managing and recovering them in your SHOPLINE admin.

Supported Platforms

Abandoned checkout migration currently supports the following platforms:

Shopify:
- Abandoned checkouts can be migrated to the SHOPLINE Abandoned Checkouts list
- You can continue recovery actions in SHOPLINE
Shoplazza:
- Abandoned checkouts are not supported for migration to the Abandoned Checkouts list
- In Shoplazza, “abandoned checkouts” refer to unpaid orders
- After migration, they will appear in the SHOPLINE Orders list instead
- Recovery actions are not supported in SHOPLINE

How to Migrate Abandoned Checkouts

During data migration, follow these steps:

Log in to your SHOPLINE admin and go to the migration tool page.
Select the Orders module.
Check the option “Migrate abandoned checkouts.”
(Optional) Select the time range for migration.

Time range rules:

You can customize the start and end dates.
Only abandoned checkouts within the last 90 days can be migrated.
If no range is selected, all eligible data will be migrated by default.

Notes:

To ensure a smooth migration, it is recommended that you:

Avoid archiving abandoned checkouts on the original platform during migration
Perform all recovery and archiving actions in SHOPLINE after migration

Migration Rules

Please note the following rules before using this feature:

Data Scope	Only abandoned checkouts that are not archived and not recovered will be migrated.
Recovery Rules	Recovery status cannot be modified during migration. After migration, recovery actions must be performed in SHOPLINE. If an abandoned checkout has been recovered on the original platform, it will be automatically archived in SHOPLINE during overwrite migration.
Archive Rules	After migration, abandoned checkouts should be archived in SHOPLINE. If archived on the original platform, the archive status cannot be synced via migration.

Failed Migration & Retry Scenarios

When a migration fails and you click Retry, the following scenarios may occur:

Abandoned checkout already recovered on the original platform

The checkout no longer meets migration conditions. Hence, the system will skip this record and mark it as successfully migrated.

Abandoned checkout already archived on the original platform

The system cannot detect this status change and hence the checkout will still be imported.

Please note:

This may trigger unintended recovery notifications
It is recommended not to archive abandoned checkouts on the original platform during migration

Common Failure Reasons

Error Message	Cause
Item in abandoned order is invalid.	Product cannot be matched. Please ensure the product has been successfully migrated.
buyerinfo must contain userld, email or phone.	Missing customer information. Please ensure the checkout contains an email or phone number.
presentmentCurrency does not match market currency.	The currency does not exist in your SHOPLINE market. Please check your market and currency settings.

Frequently Asked Questions

Q1: Why does the checkout amount differ from the original abandoned checkout?

A1: The migrated abandoned checkout contains static data. When a customer re-enters the checkout page, the system recalculates the total based on current SHOPLINE settings, including product prices, discounts and shipping fees. To keep the amount consistent, ensure that your product, promotion, and shipping configurations match those on the original platform.

Q2: Why does the abandoned checkout amount change in the admin?

A2: When a customer re-enters the checkout page, the system re-calculates the amount based on the latest rules. The abandoned checkout data in the SHOPLINE admin will also be updated accordingly.