Using DHL eCommerce with SHOPLINE Shipping (MY)

SHOPLINE has partnered with DHL eCommerce, a leading international logistics company, to simplify order fulfillment for merchants. If you are shipping within Malaysia, you can activate SHOPLINE Shipping to access DHL eCommerce services directly from your SHOPLINE Admin without signing a separate contract.

With this integration, you can manage your shipments more easily and benefit from reliable, cost-effective domestic delivery services with convenient support. Please review the guidelines below to get started and ensure a smooth shipping experience for your business.

Considerations for Shipping Packages with DHL eCommerce

When using SHOPLINE Shipping with DHL eCommerce, keep the following in mind:

• Complete the DHL account application form to activate your DHLeC account before using the service. Once your information is submitted, the application will be processed within 1-2 business days.

DHL eCommerce Domestic Shipping Service

You can ship domestically within Malaysia using the following DHL eCommerce service:

DHL eCommerce Shipping Guidelines

Package Requirements

Ensure your parcel meets these DHL eCommerce requirements:

• Weight limit: 30 kg
• Size limit: Length + Width + Height ≤ 150 cm

Packaging Guidelines

Prepare your package according to the following requirements:

• Use appropriate packaging with sufficient cushioning materials to protect fragile items and prevent damage during transit.
• Attach a clear and accurate shipping label on the outer packaging. 
• DHL eCommerce reserves the right to reject any parcel that does not meet packaging or labeling requirements.

Refer to DHL eCommerce’s packing guide to learn how to pack correctly.

Prohibited Items

DHL eCommerce does not accept dangerous or restricted items for shipment. Please review the list of prohibited items carefully and ensure your parcels do not contain any prohibited items before shipping with DHL eCommerce .

Dropping Off Your Packages

Door-to-Door Pickup

DHL eCommerce supports scheduled pickup services once an order is created. You may schedule a pickup up to 5 days in advance. The courier will arrive between 9:00 AM and 6:00 PM on the scheduled date and will contact you before arrival.

A pickup fee of RM5 per trip will be charged if fewer than 5 parcels are collected per pickup.

Self-Drop Off

You can drop off your packages at the nearest DHL eCommerce location. Please refer to the available DHL ServicePoints and their operating hours.

Basic Liability Coverage from DHL eCommerce 

DHL eCommerce provides compensation for lost or damaged shipments due to courier handling issues. The coverage amount is based on the declared value of the parcel, up to RM200, whichever is lower.

Lost Parcels

If your parcel is marked as delivered but not received, please contact us within 7 days from the status update. Compensation will be processed once DHL eCommerce confirms that the parcel is lost.

Damaged Parcels

If your parcel arrives damaged, please contact the SHOPLINE Customer Support team within 48 hours of receiving the parcel. You will also need to provide the following documents for investigation:

• Photos of damaged items and packaging (inner and outer)
• Copy of the shipping label
• Invoice of the shipment

Calculating DHL eCommerce Shipping Rates

Shipping rates are determined based on SHOPLINE’s account with DHL eCommerce. 

• Parcel weight is calculated using either the actual weight or the volumetric weight (VW), whichever is greater.

  Note: The volumetric weight is calculated as: VW = (Height × Width × Length) in cm ÷ 5000.

• DHL eCommerce measures both the actual weight and volumetric weight at its distribution center and charges the shipping fee based on the higher value.

Getting Support for DHL eCommerce Shipments

If you need assistance with DHL eCommerce through SHOPLINE Shipping, please refer to the table below: