Using SF Express with SHOPLINE Shipping (SG)

SHOPLINE has partnered with SF Express, a leading integrated logistics service provider in Asia, to simplify order fulfillment for merchants. If you are shipping within Singapore, you can activate SHOPLINE Shipping to access SF Express services directly from your SHOPLINE Admin and easily ship your packages. 

With this integration, you can streamline your shipping operations, manage orders more efficiently, and benefit from reliable delivery services with convenient support. Please review the guidelines below to get started and ensure a smooth shipping experience for your business.

Considerations for Shipping Packages with SF Express 

When using SHOPLINE Shipping with SF Express, keep the following in mind:

• Self-drop off service is not available.

SF Express Shipping Services

You can ship domestically within Singapore using the following SF Express services:

SF Express Shipping Guidelines

Package Requirements

Ensure your parcel meets these SF Express requirements:

• Maximum weight: 70 kg
• Maximum dimension: 125 cm on any side
• Maximum combined dimensions (L + W + H): 150 cm

Packaging Guidelines

Prepare your package according to the following requirements:

• Use appropriate packaging with sufficient cushioning materials to protect fragile items and prevent damage during transit.
• Attach a clear and accurate shipping label on the outer packaging. Parcels that are not properly packaged or labeled may be re-labeled or repackaged by SF Express, with costs borne by the sender.
• SF Express reserves the right to reject any parcel that does not meet packaging or labeling requirements.

Refer to SF Express’s packaging guidelines to learn how to pack correctly.

Prohibited Items

SF Express does not accept dangerous or restricted items for shipment. Please review the list of prohibited items carefully and ensure your parcels do not contain any prohibited items before shipping with SF Express.

Dropping Off Your Packages

Door-to-Door Pickup

SF Express supports scheduled pickup services once an order is created. You may schedule a pickup 3-5 days in advance. The courier will arrive between 9:30 AM and 6:00 PM on the scheduled date and will contact you before arrival.

Basic Liability Coverage from SF Express 

SF Express provides compensation for lost or damaged shipments due to courier handling issues. The coverage amount is based on the declared value of the parcel, up to SGD100, whichever is lower.

Lost Parcels

If your parcel is lost, please contact the SHOPLINE Customer Support team within 7 days from the status update and provide the following information:

• Tracking number
• Description of parcel contents
• Delivery address
• Invoice with tracking number

Compensation will be processed once SF Express confirms that the parcel is lost.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of receiving the parcel. You will also need to provide the following documents for investigation:

• Photos of damaged items and packaging (inner and outer)
• Copy of the shipping label
• Invoice of the shipment

Failure to submit a claim within the specified time or provide the required documents may result in the claim being rejected, and no compensation will be provided.

Calculating SF Express Shipping Rates

Shipping rates are determined based on SHOPLINE’s account with SF Express. 

SF Express measures both the actual weight and volumetric weight (VW), and shipping fees are based on the higher value. Goods and Services Tax (GST) will also be applied.

Getting Support for SF Express Shipments

If you need assistance with SF Express through SHOPLINE Shipping, please refer to the table below: