Managing Discount Campaign History and Team Collaboration

The History section in a discount campaign gives you a complete record of every change made to that campaign — from creation to edits, activation, and deactivation. Beyond tracking activity, it also functions as a shared workspace where you and your team can leave internal comments, mention colleagues, and follow up on campaign decisions. This guide explains how to access campaign history, understand activity records, add internal comments, mention team members, and review team discussions.

Accessing the Campaign History Section

To view the history of a discount campaign:

1. Go to Discounts in your SHOPLINE admin panel.
2. Select the discount campaign you want to review.

3. Scroll to the bottom of the campaign details page to check the History section.

   

The History section displays a chronological timeline of campaign activities, including actions such as campaign creation, updates, activation, and deactivation. Each record includes the date, time, and the team member who performed the action.

Understanding Campaign History Records

The history timeline captures the following types of activity:

• Campaign created: Logged when the campaign is first saved.
• Campaign updated: Logged each time campaign details are edited.
• Campaign activated: Logged when the campaign status is switched on.
• Campaign deactivated: Logged when the campaign status is switched off.
• Comment added: Logged when a team member posts an internal comment.

Adding Internal Comments to a Campaign

Internal comments let you record context, flag issues, or share information with your team — without affecting the campaign itself. Comments are only visible to staff members and never shown to customers.

Writing and Posting a Comment

To add a comment:

1. Go to the History section of the campaign.

2. Click the comment input field and type your message.

   

3. Click Post.

Your comment appears immediately in the timeline, along with your name and a timestamp.

Mentioning Team Members in Comments

Use the @ mention feature to bring a colleague's attention to a campaign. This is useful when you want to request a review, ask a follow-up question, or share important context about a campaign change.

To mention a team member in a comment:

1. In the comment input field, type @ or click the @ icon. Then, select a colleague from the list that appears.

   

2. Finish your message and click Post.

Attaching a File to a Comment

You can attach a file to a comment to share supporting materials — such as a brief, screenshot, or reference document — directly in the campaign history.

To attach a file:

1. In the comment input field, click the clip icon.

   

2. Select the file you want to attach from your device.
3. Add any accompanying message if needed, then click Post.

Reviewing Team Discussions in the History section

All comments posted by team members appear in the history timeline alongside system-generated activity. This gives you a single, unified view of both what happened to a campaign and what your team has discussed about it.

When reviewing team discussions:

• Identifying authors: Each comment shows the name of the team member who posted it.
• Reading context: Comments are displayed with a timestamp so you can see when they were posted relative to campaign events.
• Following up: Reply or add a follow-up comment directly in the same timeline.

Editing or Deleting Campaign History Comments

You can edit or delete comments that you have posted. Comments created by other team members cannot be modified by you.

Editing a Comment

To edit a comment you have posted:

1. Locate your comment in the history timeline.

2. Click the ... icon on the comment, then select Edit comment.

   

3. Update your message and save.

Deleting a Comment

To delete a comment you have posted:

1. Locate your comment in the history timeline.

2. Click the ... icon on the comment, then select Delete.

   

3. In the pop-up window, click Delete and confirm.

FAQs About Managing Campaign History Comments

Q1: Who can view comments in the History section?

Comments are visible to all staff members who have access to the Discounts section of your admin panel.

Q2: Are comments visible to customers?

No. Internal comments in the History section are only visible to staff members and are never shown to customers.

Q3: Can I mention multiple colleagues in one comment?

Yes. Type @ each time you want to mention an additional colleague within the same comment.

Q4: Will mentioned team members receive a notification?

Yes. Team members you mention with @ will receive a notification about your comment.

Q5: Can I export campaign history records?

At this time, campaign history records cannot be exported directly from the History section. To keep a record, you can copy the timeline content manually.