SHOPLINE Payments for Canada

SHOPLINE Payments allows you to accept all major credit and debit cards, including Visa, MasterCard, American Express, and more. SHOPLINE Payments also supports Apple Pay and Google Pay, allowing customers to check out securely with a single tap in your store.

When you capture a payment for an order, you're charged a SHOPLINE Payments processing fee to cover the cost of processing the payment. This fee depends on your SHOPLINE subscription plan.

This article explains SHOPLINE Payments fees, KYC requirements, accepted payment methods, payout schedules, and eligibility requirements for businesses using SHOPLINE Payments in Canada.

Transaction Rates and Fees

KYC Requirements for SHOPLINE Payments

To apply for SHOPLINE Payments for your Canada-based business, you'll need to meet the following requirements and submit the required information and documents.

Store Requirements

Your SHOPLINE store must include the following legal pages:

• Privacy Policy: Include information such as the purpose of data collection, how customer information is stored, and your non-disclosure policy.
• Terms and Conditions: Include your legal entity name and specify that the terms are governed by the applicable laws of Canada.
• Shipping, Return, and Exchange Policy: Your policy must include all of the following:

• Delivery options and logistics providers
• Shipping days (the number of days from when an order is placed until it is shipped)
• Delivery days (the number of days from when an order is shipped until it is received)
• Shipping and delivery timelines for pre-orders (if applicable)

• Refund Policy: Clearly state whether your store provides refunds. At a minimum, include:

• Refund eligibility and conditions
• Refund method
• Refund process

• Additional requirements:

• Store logo
• Contact information page
• At least 7–10 published products with prices displayed
• Images, prices, and descriptions for all products
• At least one item in stock for each product
• Shopping cart functionality enabled
• The store must not be password protected

Bank Account Requirements

• The bank account owner must be the same as the applicant.
• Applicants must provide a copy of a bank statement issued by the payout bank within the last six months.

Document Requirements

Personal Information Requirements

For verification purposes, document requirements are as follows.

• SIN Number
  • The SIN must be valid.
  • If SHOPLINE is unable to verify the SIN, we may request a supporting SIN document, such as a tax return.
• ID Copies
  • The document must contain the holder's full name, date of birth, and photograph.
  • The document must be valid and unexpired.
  • Documentation must be clear and legible, including all text and photographs.
  • Photocopies are not accepted.
  • Upload complete documents, including both the front and back of an ID card, or the full personal information page of a passport.

Company Information Requirements

For verification purposes, company documents must meet the following requirements:

• Include the company name, business address, and company registration number.
• If Articles of Incorporation are provided, they must be official documents issued by a government authority.
• A Certificate of Incumbency may be required, if applicable.
• The document must be valid and contain up-to-date registration information.

Prohibited Businesses

Some types of businesses and services are not eligible to use SHOPLINE Payments. To determine your eligibility, please review the list of prohibited business types for Canada.

Accepted Payment Methods

Your transaction fee is based on your SHOPLINE subscription plan, and you can change plans at any time.

SHOPLINE Payments allows Canadian businesses to accept payments through the following methods:

Getting Paid

SHOPLINE Payments is the simplest way to accept payments online. It eliminates the hassle of setting up a merchant account with a third-party payment provider and then entering your account credentials in SHOPLINE. Because SHOPLINE Payments is natively integrated with your store, you can view your payouts directly in the SHOPLINE Admin.

In Canada, the payout details are as follows:

• Payout schedule: T+4 working days (e.g., if T-day is January 6, 2025, funds will be processed by January 10, 2025).
• Minimum payout amount: CAD 15.00 (payout fee: CAD 0.70) / USD 10.00 (payout fee: USD 0.50)

Please note that it may take an additional 1–3 working days, depending on your bank's processing time, for the funds to be deposited into your bank account.

Public Holiday Calendar for Canada (2026)

To help you better anticipate payout processing timelines in 2026, the following public holiday calendar lists the official public holidays in Canada that may affect SHOPLINE Payments payout processing.

On public holidays, banks and payment processing services may be closed or operate with limited capacity, which can delay payout processing. We recommend referring to this calendar when planning your cash flow or estimating when funds will be credited to your bank account.