Understanding Dynamic Sources in Email Notification Templates – SHOPLINE Help Center

Dynamic sources are placeholders in your notification email templates that automatically pull in real details — such as a customer's name, an order number, or a tracking number — when an email is sent. They let you personalize automated emails like order confirmations and shipping updates without manually editing every message. The old and new versions of the Mail Editor support different sets of dynamic sources. This guide explains how preview and test emails display dynamic sources, where to find the built-in dynamic source guide inside the Mail Editor, and which dynamic sources are available in each editor version.

How Preview and Test Emails Display Dynamic Sources

When you're editing a notification template, the editor preview and any test emails you send show sample data for each dynamic source — for example, a sample order number or a sample tracking number — instead of a real customer's information.

This lets you check how a template will look without waiting for a real order or customer action to trigger it.

Note: Preview and test emails only display sample data. When an email is actually sent to a customer, all dynamic sources are automatically replaced with real information.

Finding the Dynamic Source Guide in the Mail Editor

Both the old and new versions of the Mail Editor include a built-in guide that explains what each dynamic source means, so you don't have to guess before adding one to a template.

To view the dynamic source guide:

From your SHOPLINE admin panel, go to Settings > Notifications.
Click the name of the notification scenario you want to edit (for example, Order Confirmation) to open the Mail Editor.
In the component you're editing, click Add dynamic source to open the dynamic source panel.
Click Dynamic source guide (shown near the mock value field) to view the list of dynamic source names and what each one means.

Note: The old and new Mail Editor don't support the same dynamic sources. If you insert a dynamic source that isn't available in the editor version you're using, it won't display correctly. Check the Available In column below, or the in-editor dynamic source guide, before adding one to your template.

Dynamic Source Glossary

The table below lists the dynamic sources currently available in the Mail Editor, grouped by category, along with what each one means and which editor version supports it.

Store and Customer Basics

Dynamic Source	What It Means	Available In
Store Name	The name of your store as shown to customers.	Old & New
Store Domain	The web address customers use to visit your store.	New Only
Customer Name	The name of the individual registered to the store account.	Old & New
Store Logo	The image representing your store's brand.	New Only
Customer Service Email	The email address used to receive customer inquiries and handle after-sales issues.	Old & New
Unsubscribe Link	The link customers use to cancel their email subscription.	New Only

Order and Fulfillment Details

Dynamic Source	What It Means	Available In
Online Store Address	The web address of your online store.	New Only
Order Number	The order number assigned by your store.	Old & New
Order Details Link	The link to the customer's order details page.	New Only
Password Reset Demo	Sample content used to demonstrate the forgot-password flow.	Old & New
Pickup Location	The address where the customer can pick up their order in-store.	New Only
Payment Method	The payment channel the customer used to pay.	New Only
Shipping Address	The address the customer provided for delivery.	New Only
Delivery Method	The fulfillment method used (e.g., courier delivery, in-store pickup).	New Only
Receiver Name	The name of the person receiving the order.	New Only
Customer Note	Additional instructions the customer added when placing the order (e.g., delivery instructions).	New Only
Billing Address	The address the customer provided for payment verification and billing records.	New Only
Tracking Number	The unique number used to track a shipment with the carrier.	Old & New
Courier and Tracking Number	The combined carrier name and tracking number.	New Only
Payment Method Type	The payment method used to complete the order (e.g., credit card, PayPal, cash on delivery).	New Only
Checkout Link	The link that takes the customer to complete payment on an unpaid order.	New Only
Repayment Link	The link that lets a customer retry payment after a failed transaction.	New Only
Order Payment Due Date	The final date by which a billing-based order (e.g., installment or pay-later) must be paid.	New Only
Order Payment Method and Time	The combined payment method and time an order payment was completed, used in payment confirmation emails.	New Only
Seller Order Details Link	The link in your admin panel to view and manage a specific order.	New Only
System Order Number	The unique number automatically generated for each order, used for order lookups, after-sales service, and reconciliation.	New Only
New Account Order Details Link	The order details link for customers using the new customer account system.	New Only
Logistics Info List	The combined carrier name, code, and website link for a shipment.	New Only
Receiver First Name	The customer's first name (only valid when first and last names are stored separately).	New Only
Receiver Last Name	The customer's last name (only valid when first and last names are stored separately).	New Only

Payments and Refunds

Dynamic Source	What It Means	Available In
Refund Amount	The amount refunded to the customer, typically shown in refund notification emails.	Old & New
Refund Success Time	The date and time a refund was completed, used to notify the customer.	New Only
Refund Method	How the refund was issued (e.g., original payment method, store credit, gift card).	New Only
Refund Channel	The payment channel the refund was processed through (e.g., the original card or PayPal account).	New Only
Remaining Balance Due	The amount a customer still owes on an order, used for payment reminders.	New Only
Return Order Number	The original order number linked to a return request, used for after-sales tracking and reconciliation.	Old & New
Refund Failure Reason	The reason a refund could not be completed (e.g., channel limits, account issues).	New Only
Return Rejection Note	The reason a merchant provides when declining a customer's return request.	New Only

Marketing and Promotions

Dynamic Source	What It Means	Available In
Marketing Banner Title	The main heading of a promotional banner in an email or on a page.	New Only
Marketing Banner Content	The supporting text for a promotional banner, describing the offer, rules, or timing.	New Only
Discount Code	A discount code created through a social commerce channel.	New Only

Customer Subscriptions and Account

Dynamic Source	What It Means	Available In
Unsubscribe Token	The identifier included in a customer's unsubscribe link.	New Only
Customer Email	The customer's email address.	New Only
Subscription Confirmation Link	The link a customer uses to confirm their email subscription.	New Only
Resubscribe Link	The link a customer uses to resubscribe after unsubscribing.	New Only
Update Payment Method Link	The link a customer uses to update their payment method.	New Only

Gift Cards

Dynamic Source	What It Means	Available In
Gift Card Amount	The value of the gift card.	New Only
Gift Card Currency	The currency the gift card is issued in.	New Only
Gift Card Short Link	The shortened link used to access a gift card.	New Only
Gift Card Image	The cover image for the gift card's design.	New Only
Recipient Email	The email address of the gift card recipient, used to send the gift card.	New Only
Recipient Nickname	The display nickname of the gift card recipient.	New Only
Recipient Name	The full name of the gift card recipient.	New Only
Gift Message	The personal message the purchaser leaves for the recipient.	New Only