Integrating Member System with Subscription – SHOPLINE Help Center

Integrating Member System with the Subscription app lets subscription customers earn points automatically each time a subscription contract is fulfilled, plus bonus points when they reach fulfillment milestones you set. For example, you can award 100 points per fulfillment and an extra 100 points on the third fulfillment to encourage customers to keep subscribing. You can also limit coupons redeemed with points to subscription products to drive repeat purchases.

This guide explains how to integrate Subscription, set up a subscription fulfillment points rule, restrict points rewards for subscription products, and cancel the integration.

Prerequisites for Integrating Subscription with Member System

Before you start, make sure that:

The app is installed: The Subscription app is installed in your store. If it isn't, you can go to the App Store to install it from the integration pop-up.
You haven't reached your integration limit: Except for the Pro plan, each Member System plan limits the number of apps you can integrate. The integration page shows how many integrations you have left. If you've reached the limit, upgrade your plan or cancel another app's integration first.

Integrating Subscription with Member System

To integrate Member System with Subscription:

Open Member System, go to Settings, and click the Integrations card.
In the Unintegrated Apps section, find Subscription and click Integrations.
In the pop-up, follow the prompts to complete the integration steps: Install App, Integrations, Configure rules, and Complete. If the app isn't installed yet, install it first.
In the Integrations step, confirm that the pop-up shows "Sure to integrate with the Subscription APP?," then click Integrate now.
After the integration succeeds, the pop-up moves to the Configure rules step and prompts you to set up a subscription fulfillment points rule on the Points page. You can choose:
- Configure it later: Skip rule setup for now and set it up later.
- Configure now: Go to the points rule settings right away.

Tip: You can also start the integration from the Subscription app. The integration status syncs automatically between the two apps.

Once the integration is complete, Subscription appears in the Integrated Apps section. Click the app card to reopen the integration pop-up, check the integration status, or take further action.

Setting Up a Subscription Fulfillment Points Rule in Member System

After integrating Subscription, you can set how many points customers earn each time their subscription contract is fulfilled. To create a subscription fulfillment points rule:

Note: If you clicked Configure now during the integration, you're taken directly to the Subscriptions fulfillment rule settings page. Skip steps 1 and 2 and start from step 3.

In Member System, go to Points > Points rules.
In the Earn points section, on the Online store tab, click + Add rules, then select Subscriptions fulfillment.
In Range, select which customers the rule applies to:
- All members: All customers earn points under the same rule (default).
- Specific members: Set different points for different customer types, such as different membership tiers.

In Points, set the points earned per fulfillment:

If you selected All members: Enter the number of points to award under Each time a customer fulfills a subscription, they receive.

If you selected Specific members: Select a customer type under Applicable members, then enter the number of points to award under Each time a customer fulfills a subscription, they receive.

To set points for more customer types, click + Add settings. Each customer type can be added only once.

Notes:

Points per fulfillment can range from 1 to 999,999,999.
When you select Specific members, you can add up to 3 customer types, and each customer type can be added only once. Customer types you don't set up can't earn points through this rule.

(Optional) To award bonus points when customers reach a specific number of fulfillments, select Every time a customer reaches a fulfillment milestone, they receive, then fill in:
- Cycle number Enter the number of fulfillments the customer needs to reach (1–100).
- Extra points: Enter the extra points awarded at that fulfillment.
- Rule explanation: Automatically shows the total points the customer earns at that fulfillment, based on what you entered.
To add more milestones, click + Add milestone. You can set up to 5 milestones, and each milestone must use a different fulfillment count.
In Earning limit, select Unlimited, or select Maximum points in total x points and enter a points cap.
In Points expiry, select how long the points stay valid: 6 months (default), 1 year, 2 years, Never expire, Specific date every year, or Custom duration.
(Optional) On the right side of the page, set how the rule appears on your online store:
- Rules display: Select Default, or select Custom and enter a Rule name and Rule description (up to 100 characters).
- Icon: Select the Default icon, or select Upload your own and upload an image (recommended size: 80 × 80 px).
Check that the rule summary in Overview on the right side of the page is correct, then click Create.

Notes:

Subscription fulfillment points rules apply to the online store only. The POS channel isn't supported.
Each store can have only one subscription fulfillment points rule. To give different customers different points, select Specific members in the same rule and set points for each customer type.
Points aren't taken back once awarded. Even if a subscription order is later refunded, returned, or canceled, the customer keeps the points they earned.

Setting Subscription Product Restrictions for Member System Points Rewards

After integrating Subscription, you can set whether rewards redeemed with points can be used on subscription products, and which orders in a subscription contract they apply to. This setting is available for Coupon codes, Coupons, Shipping coupon, and Free product rewards.

To set subscription product restrictions for a points reward:

In Member System, go to Points > Points rules.
In the Redeem points section, on the Online store tab, click + Add rules and select a reward type, or click an existing redemption method to edit it.
In the Subscription product usage limits section, set the following:
- Supported product types: Select Limited to non-subscription products, Limited to subscription products, or No limit.
- Supported cycles: Select which subscription orders the reward applies to:
  - First cycle only: Applies only to the first order of a subscription contract.
  - First x cycles: Enter how many orders the reward can be used for in the field.
  - Every cycle: Applies to all orders of a subscription contract.
Complete the other settings, then save the rule.

For details on the other redemption settings, see "Setting Up and Managing Your Member Points Program".

Notes:

When you select First x cycles, the number of uses can range from 2 to 99,999,999.
If Subscription isn't integrated, the settings in the Subscription product usage limits section can't be edited, and you're prompted to complete the integration first.

Canceling the Subscription Integration with Member System

To cancel the integration between Member System and Subscription:

Open Member System, go to Settings, and click the Integrations card.
In the Integrated Apps section, click the Subscription card.
In the pop-up, click Cancel integration in the lower-left corner.
In the confirmation pop-up, click Cancel integration again to confirm.

Once you cancel the integration, the following changes take effect immediately:

Points are no longer awarded: Customers no longer earn points when their subscription contracts are fulfilled. Points already awarded aren't affected.
The points rule becomes inactive: The subscription fulfillment points rule shows an Inactive tag. Its settings are kept and take effect again after you reintegrate.
Subscription product restrictions are hidden: The Subscription product usage limits section no longer appears in points redemption methods. Coupons customers have already redeemed aren't affected.
An integration slot is freed up: The integration no longer counts toward your plan's integration limit.

Note: If you uninstall either Member System or Subscription, the integration is also canceled automatically.

Frequently Asked Questions About Integrating Subscription with Member System

Q1: Are awarded points deducted if a subscription order is refunded or canceled?

No. Points awarded by the subscription fulfillment points rule aren't taken back. Even if the order is later fully refunded, partially refunded, returned and refunded, or canceled, the customer keeps the points they earned.

Q2: Can I create a subscription fulfillment points rule without integrating Subscription?

No. If the app isn't integrated, you're prompted with "Please integrate Subscription first." Click Go to integration to open the integration pop-up and complete the integration.

Q3: Can I set different points for different membership tiers?

Yes. In the rule's Range, select Specific members to set the points per fulfillment and the milestone bonus points separately for each customer type.

Q4: Do I need to set up the points rule again after reintegrating Subscription?

No. When you cancel the integration, your subscription fulfillment points rule settings are kept. They take effect again once you reintegrate.