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Points recharge & refund (How to pay for your commission)

1. Why do you need to purchase product points?

2.  How do you buy points?

3. How to check points transaction history?

4. Rules for the purchase and deduction of points

5. Deductions and refunds

 

1. Why do you need to purchase product points?

[Novice], [Basic], [Standard] and [Enterprise] set different commission ratios. When you generate consumption through Smart Ads, Smart Ads will charge commission according to the spent commission ratio and consumption of your subscription packages, and the commission will be deducted from points.

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2.  How do you buy points?

Step 1: Click the [Package Management] button

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Step 2: Click Buy Points

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3. How to check points transaction history?

Points Detail have all the record that you pay for the commission with your points. You can check it by clicking the 「Points Detail」button.

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4. Rules for the purchase and deduction of points

  • Buy:
    • 1 USD = 100 points, we will convert the recharge amount into "points" to deduct system usage fees (advertising commission fees, subscription fees)
    • Example: You top up $100 and you will have 10,000 points in your account.
  • Deduction
    • The advertising commission on the first day will be charged proportionally on the next day.
    • Calculation formula: commission fee = spent commission ratio x advertising consumption
    • Example: You subscribe to the [Standard] package, the spent commission ratio is 0.5%, and you have 1,000 points in your account. You had $100 ad spending on July 6, 2022, and Smart Ads would deduct a commission fee from you on July 7, 2022: 100 x 0.5% = $0.5 and that would be 50 points. 

Then On July 7, 2022, your points account will be debited by 50 points, resulting in a final balance of 950 points.

 

5. Deductions and refunds

  • If you have the following situations, please contact our customer service to handle it:
    • You want the points to be used to deduct the cost of the subscription package
    • If you no longer subscribe to Smart Ads, but there are still points on your account that need to be refunded
  • Contact channels are shown below:

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  • You can view the changes of the points in the [Points Detail]

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