Get Started 开始 Mulai Mulakan Bắt đầu

Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

GMC Suspension Solution

1. How to recognize that the account is blocked

Note: Do not open a new account repeatedly before the account is unblocked. Newly opened accounts will also be blocked. Being blocked multiple times will affect the health of the entire account, and even other associated accounts may be marked into the blacklist by Google.



2 . GMC Account Appeal
Account review button appeal

Rectification: According to the email prompt, refer to the website checklist to troubleshoot problems, and carry out optimization and rectification
Appeals: Once you have resolved the issue (for example, after adding a return and refund policy to address the issue mentioned in the violation notice), you can go directly through your Merchant Center account, in the "Account Issues" section of the "Products" > "Diagnostics" tab Request account re-review under.
Waiting for Google email reply

If the above method still fails, please continue to try the following operations


Submit Form Complaint

Rectification: According to the email prompt, refer to the website inspection list to troubleshoot problems, and carry out optimization and rectification
Preparation materials: Refer to the appeal template to prepare the appeal materials, the more sufficient the materials, the greater the hope of account appeal recovery
Appeal: Please try to submit the appeal form. In the materials for filling out the appeal form, the information of "problem summary" is very important to improve the appeal rate. Pass on as much information as possible to justify our business and detail the changes we have made to the site. Preferably, you can provide material proof that highlights your own advantages, such as award certificates, news or brand authorization, etc.
Contact your Google account manager (if available): After submitting the appeal form, we will receive a feedback email. If there is a dedicated Google account manager, you can inform them of the CASE ID in the email and ask them to follow up on this complaint internally
Waiting for Google email reply
Contact the support team

If you continue to have issues with Merchant Center, you can contact our support team by phone, email, or chat in the Merchant Center Help Center (for Google Ads questions, please contact the Google Ads Help Center) . After submitting the contact form, you should receive a reference ID.