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Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

Setting up customise payment collection

SHOPLINE supports a variety of payment methods, including PayPal, credit card, local payment, etc., and also supports custom payment methods. Merchants can set up a customized payment option for customers who wish to settle payments outside the online store. If customers pay with the customized method, merchants are required to approve their orders before shipment.

If using a custom payment method, you can use the suggested offline payment method, or create a custom offline payment method. SHOPLINE custom payment method is available in two modes: custom payment and cash on delivery.


1. Custom Payment

In SHOPLINE Admin, go to [Settings] > [Payment]. Scroll down to "Custom payment method", click "Add a custom payment method" and select Custom Payment.



In the pop-up window, enter the following two fields:

  • Name of the payment method (Required, customers will see this name on the checkout page)
  • Introduction to the payment method (A brief description or some notes on the payment) Customers will see this when selecting payment methods
    • The text limit is 500 characters.

Click Activate Custom Payment to complete the setting.


2. Cash on delivery 

In the SHOPLINE Admin, go to [Settings] > [Payment]. Scroll down to "Custom payment method" and select Cash On Delivery.



In the pop-up window, please do the following:

  • Enter the payment method introduction. Customers will see the introduction text when selecting this payment method. The text limit is 500 characters.
  • Check the box for "need payment voucher" if you want customers to send you payment proof.

Remember to click Activate Cash On Delivery at the bottom right of the window to complete the setup.


3. Deactivate custom payment method

If you no longer want to offer a certain type of custom payment, you can deactivate that method at any time. After deactivation, customers will not be able to generate orders with the custom payment method.




4. FAQs

Q1. How many custom payment methods can be set?

A1. There is no limit to creating custom payment methods on SHOPLINE. You can set it according to the actual store condition. For a better customer shopping experience, it is recommended to keep the number of custom payment methods within 5. 


Q2. What should I include to show custom payment methods to customers?

A2. To customize the payment method, you need to enter a payment method name and introduction to the payment method. These two pieces of information will be shown to customers. For a better customer shopping experience, please consider using a precise and concise name, and try to simplify the introduction text. Consider using line breaks to improve the readability of the content. 




Get in touch

SHOPLINE has a specialized Merchant Success Team available to assist you with any questions or issues. Please feel free to contact us via the chatbox in the lower right corner of your SHOPLINE admin panel or on the SHOPLINE official website. We are always here to support you every step of the way and help your business thrive.



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