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Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

Bill of transaction commission

Bill of transaction commission

It is a billing type that charges a certain percentage of the transaction amount received by SHOPLINE merchants.


When will the commission be collected?

Commission will be collected for orders in accordance to the following conditions:

  1. Specific payment method;

    The order source of the store is not POS;

  2. Commission rate is not set as 0;

Payment method

Specific payment methods are as follows:

  • Asiabill
  • Oceanpay
  • PayPal
  • 2checkout
  • Stripe

Commissions waived for the following order sources:

  • POS

Commissions waived for the following payment methods:

  • SHOPLINE Payments(time-limited exemption)
  • Custom payment method
  • Cash on delivery (also known as COD)
  • PayPal (for Australian merchants only)

Commission rate

It refers to the only effective commission rate for the store when commission is drawn for each order.

When the order amount is fixed, the commission is determined by the percentage rate, higher percentage means more commission.


How to check the commission rate?


  1. In SHOPLINE Admin, Settings > Plan > My Bill > Commission slip



Calculate the commission

If you want to calculate the commission for a specific order, SHOPLINE provides the calculation method as:

Collected commission = {Order amount * Exchange rate of A - Commission-free quota} * Commission rate * Exchange rate B

  • Commission-free quota

When the currency of the order is TWD and the commission is waived for USD, then:

  • Exchange rate A = Exchange rate {TWD >> USD}
  • Exchange rate B = Exchange rate {TWD >> CNY}


Why convert the exchange rate?

1. Currently SHOPLINE only supports CNY and USD to waive the commission.

If your customer check out with other currencies, we will convert the exchange rate so that you can use the quota easily.

2. Commission amount, currently only supports for the payment with【Chinese Yuan/CNY】

We will add in other currencies in the future.


View the transaction commission

Following the steps below, you can view the bill of the transaction commission of a specific month.


  1. In SHOPLINE Admin, Settings > Plan > Bill > Bill listmceclip1.png
  2. Click the bill you want to view, enter the details, and you can view the corresponding bill.


If you want to view the transaction commission details for a specific order, please refer to the steps below:


  1. SHOPLINE ADMIN: Settings > Plan > Bill > Commission slip
  2. Click your desired bill and enter for the detail informationmceclip2.png


Commission-free quota

It is a preferential policy made by SHOPLINE for the merchants.

What is the use of the Commission-free quota?

When you subscribe the SHOPLINE plan, you will have a certain amount of Commission-free quota.

  • If your remaining quota is more than 0, the system will use your quota for the orders which will be collected with commission, and you do not need to pay for that.
  • If your remaining quota is 0, you need to pay for the commission generated by new orders.

Check your remaining commission

You can check your remaining commission via the following steps:


In SHOPLINE Admin, Settings > Plan > Bill > Commission slip


Exchange rate

According to the SHOPLINE system, the exchange rate conversion will be processed at 0 o’clock on the 1st of each month of the local time, in accordance with the currency exchange rate provided by the third-party service provider exchange.