Store-Level Transaction Fee Bills Overview

SHOPLINE charges Transaction Fees on orders processed through third-party payment providers. This article provides insights into store transaction fee bills, including fundamental definitions, criteria for charges, calculation methods, and addressing common queries.

Understanding Store Transaction Fees

SHOPLINE imposes Transaction Fees on orders made via third-party payment providers. Once the cumulative transaction fees for a store has reached a designated threshold, the system issues a Transaction Fee Bill to that store.

The fee amount depends on:

• The payment channel of the transaction order,
• The transaction payment amount, and
• The store’s Transaction Fee rate (determined by the store’s subscription plan).

Determining Transaction Fee Charges

Payments for orders completed through online payment channels usually incur a Transaction Fee. Currently, spe

• SHOPLINE Payments
• Custom Payments
• Cash on Delivery (COD)
• PayPal (for Australian merchants' stores only)
• Gift Cards (as a payment method)
• Cash Payments

Calculating and Generating Transaction Fee Bills

Calculation Formula

Transaction Fee (per order) = (Order payment amount − Transaction Fee waiver) × Transaction Fee ratio.

Example: If a customer makes a $200 purchase from your store using Adyen, assuming an agreed 2.0% Transaction Fee rate:

• Scenario 1: Your online store is on a Trial plan with a $30 Transaction Fee waiver. The fee is calculated as ($200 − $30) × 2.0% = $3.40.
• Scenario 2: The waiver has been fully used, or your store is no longer on a trial plan. The fee is calculated as ($200 − $0) × 2.0% = $4.00.

Conditions of Bill Generation

Transaction Fee Bills are generated under either of the following conditions:

• Condition 1. If the cumulative Transaction Fees for the store reached a certain threshold (e.g., USD 70 for the US or GBP 60 for the UK).
• Condition 2. If the cumulative Transaction Fees for the current month do not meet condition 1, a bill is generated at 12:00 AM on the 1st of the following month.

Viewing and Paying Transaction Fee Bills

To view, export, or pay your Transaction Fee bills, go to Settings > Billing in your SHOPLINE admin panel. Under the Bill list section, select Transaction Fee flow to check the status and details of your Transaction Fees.

For detailed, step-by-step instructions on managing your payments, please refer to the "Viewing and Exporting Bills for Billing Review and Accounting" section in the "Managing and Paying Bills in SHOPLINE Billing" article.

Important: Transaction Fee Payment Policies

• Policy Variations: Rates, fees, and payment grace periods for Transaction Fees may vary depending on your subscribed plan, store region, or business category.
• Grace Period & Suspension: The system typically provides a 2-day grace period once a bill is generated. Failure to settle the bill within this period will result in the suspension of both your store’s frontend and admin panel.
• Billing Reference: For the most accurate information regarding your specific grace period and final payment amounts, please refer to your actual billing statements, the Settings > Billing section in your admin panel, or official notification emails from SHOPLINE.

Frequently Asked Questions

Q1: Will the transaction fees be refunded for orders that have been returned or canceled?

No. If a transaction order undergoes a refund or return, the Transaction Fee that has already been generated will not be refunded to the merchant.

Q2: How can I determine the transaction fee ratio for my store?

The Transaction Fee ratio for a merchant's store is determined by the subscription plan they are subscribing to. Compare the plans from your admin panel via Settings > Subscriptions > Renew in advance and select the plan that best suits your needs.