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Resolving and Linking Your Custom Domain on GoDaddy


Your domain is the URL through which your customers find your online store. You can purchase a domain that aligns your brand from GoDaddy, and then resolve the domain and link it to the SHOPLINE admin panel, building customer trust in your store.



In This Article



Resolving Your Domain

After purchasing a domain from GoDaddy, you need to perform the following steps to resolve the domain in the GoDaddy dashboard:

  1. On the GoDaddy homepage, click Sign In in the upper right corner and log in to your account.image 1.png

  2. Go to My Account > Domains > DNS. Then in the Domain section, find your domain and click Manage DNS.image 1.png

  3. Click Add New Record, add the following two records, and click Save to complete domain resolution:
      Type Name Value TTL (recommended)
    Record 1 CNAME www vip.myshopline.shop 10 minutes
    Record 2 A @ 10 minutes
    image 1.png

    • If there is already a “CNAME” record type with a host value of “www”, click the pencil icon to update the value to "vip.myshopline.shop", and save it.
    • The reason why you need to create two records is that we want to make sure customers can go to your store through both the URLs with and without the “www” prefix. For example, if you have the domain name of “greenlife,” then the CNAME record allows customers to access your store with ”www.greenlife.com,” while the A record allows them to access your store with “greenlife.com.”



Linking Your Domain

After resolving your domain, perform the following steps to link the domain in the SHOPLINE admin panel:

  1. From your SHOPLINE admin panel, go to Settings > Domain Name.
    2-1 domain name module.png

  2.  In the Domain section, click Manage domain.
    2-2 manage domain button.png

  3. Click the Add a domain name button.
    2-3 add adomain name button.png

  4. Enter the resolved domain in the text box and click Next.
    2-4 enter domain name.png

  5. The system will prompt you if the linkage is successful. Click Complete and you will be brought back to the Domain management page.
    2-5 success.png
  6. The first linked custom domain name automatically becomes your primary domain name. You can also click Change the primary domain name, select the newly added domain, and click Save.
    2-6 change primary domain.png


Please note the following:

  • If the resolution is unsuccessful, the linkage will fail.
    2-7 failed domain resolutin.png
  • It may take some time (up to 48 hours) for the resolution to take effect. Please be patient and try again later.
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