Get Started 开始 Mulai Mulakan Bắt đầu

Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

Import Customer Data


Merchants can now bulk import a new user's data through SHOPLINE Admin. The system will then convert the data into basic user information.


Import Steps

Step 1. Download template for importing in bulk

Go to SHOPLINE Admin > [Customers], on the "Customer Management" page, click Import customers. 

There will be a pop-up asking you to upload a file. Click Template for importing in bulk, the enter the customer information according to the template. 




Step 2. Enter customer information


Notes for data input:

  • Fields marked with an asterisk(*) are required fields.
  • Please enter at least one of the contact information: email or mobile phone number.
  • When entering the mobile phone number, please enter the international code (e.g., +86 for China) as a reminder.
  • Field length: Check whether the fields have exceeded the limits according to the limited length of each column ("XXX field has exceeded the limits for xx characters, it can not be imported.")
    • Process for repeated data:
      • An error message will appear in the column for redundant mobile phone number/email: "Error has been recorded: A user already exists with the mobile phone number/email."
      • The system will not check on redundancy on other data fields.


Step 3. Upload and check the file

  1. File formats: supports .xlsx, .xls, and .csv formats
  2. File size: no more than 10 MB



  • After importing the file, the system will automatically convert the file data into customer data.
  • You can check all the import records in [Analysis] > [Bulk processing progress].


Import Record Inquiry

Path:  [Analytics] > [Bulk processing progress] - Type: Customers

Have more questions? Submit a request