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Setting up tips collection

European and American markets always have the traditions of tips, so merchants can also add the tip option as they are trying to provide customers with high-quality services. This function can make merchants get to know customer's opinion about the store's website and at the same time increase the profit.


Go to the Settings in the SHOPLINE Admin panel, choose [Checkout Settings] > [Tips], tick "Show tipping options at checkout", then there will be the detailed setting options for tips.Screenshot_2022-04-11_at_11_35_47_AM.png



Set the Tip Display

Tick both "Show tipping options at checkout" and "Show tipping options to all customers" so that the tip details are displayed to all customers. Else tipping details will only be displayed to customers who choose to add a tip.

Tip Display in the Store's Checkout Page:


Setting options for Tip

Merchants can set their desired percentages of tips for customers to choose, all the settings will be displayed in the page with maximum of three tipping options:



When customers checkout, the system will automatically calculate the tips based on the total basket value, excluding shipping fees.

Customers can also customize their tips, then click "Update tip".


Once confirmed, the tipping amount will be reflected in the subtotal as "Tip".


Custom Tip Display Message

You can tick "Custom Tip Display Message" to custom your desired texts, and click "Learn about display effect" to view the layout of information. Once you have filled in custom display content, click "Update". If your store is configured for multiple languages, you can click Automatic Translation, the system will translate the content into other languages.


Once you have entered custom tip contents, please click "Update", then the system can save your settings. If your store configures multiple languages, you can click Automatic Translation, the system will translate the content into other languages.


Displayed Effect in Store's Website:mceclip9.png



Get in Touch

SHOPLINE has a specialized Merchant Success Team available to assist you with any questions or issues. Please feel free to contact us via the chatbox in the lower right corner of your SHOPLINE admin panel or on the SHOPLINE official website. We are always here to support you every step of the way and help your business thrive.



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