Exploring the Live View Dashboard – SHOPLINE Help Center

SHOPLINE Live View provides a dynamic dashboard that offers a real-time view of your store's activity. You can monitor visitor interactions and order sales on your online store. This feature is especially valuable for understanding the immediate impact of your newly launched marketing campaigns, discounts, and promotional events, as well as during peak shopping seasons like Black Friday.

Viewing the Live View Dashboard

The information displayed on the Live View dashboard is based on your store's local time. To access the dashboard, follow these steps:

From your SHOPLINE admin panel, go to Analytics > Live View.
On the dashboard, you can drag the map to reposition it, use the + and - icons to zoom in or out, and click the full-screen icon for an expanded view. If you want to share the live map without exposing sensitive data, simply click the eye icon to hide metric details.

Live View Metrics and Definitions

In Live View, you can see live sessions and orders from countries and regions around the globe over the last 10 minutes. On the map, green dots represent live sessions, while blue dots indicate live orders. Simply hover your mouse over a dot to view details about that session or order.

Live View presents the following metrics to help you understand real-time customer activity in your store:

Metric	Definition
Live sessions	The number of active sessions in your online store in the last 10 minutes. To remain active, visitors must view pages or click buttons. Below the number of sessions, there are 10 columns, each displaying the number of sessions for each minute over the last 10 minutes. Please note that the sum of the session counts in all 10 columns may not necessarily match the total live session count.
Today's sessions	The total number of sessions recorded since 00:00 AM today.
Live orders	The number of orders successfully created in the last 10 minutes.
Today's orders	The total number of orders successfully created since 00:00 AM today.
Live sales	The amount of sales made in the last 10 minutes. If any changes were made to orders during this time, such as refunds, cancellations, or reductions in product quantity, the sales amount may appear as negative.
Today's sales	The total amount of sales made since 00:00 AM today.
Live sessions behavior	This metric shows how many sessions that entered your online store proceeded to the next steps in the purchase journey. Product view: The total number of views for all product details pages in your store in the last 10 minutes. Added to cart: The number of sessions where visitors added one or more products to their cart in the last 10 minutes. Note: This count includes only those who clicked Add to Cart. Reached checkout: The number of sessions where visitors reached the checkout page in the last 10 minutes. Visitors can access the checkout page by clicking Add to Cart, Buy Now, PayPal Express Checkout, etc. Therefore, this count may exceed the number of Add to Cart sessions. Completed checkout: The number of sessions where visitors placed an order in the last 10 minutes.
Live popular products	The products that had sales in the last 10 minutes, along with their conversion rates. Click on product names to view detailed sales data.
Live customers	The count of New and Returning customers who generated orders in the last 10 minutes. Click on the counts to view detailed customer data.
Live popular locations	The countries and regions, as well as provinces and states, from which the sessions originated in the last 10 minutes. Click to view the distribution of regions.