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Live View

 

SHOPLINE offers  the Live View dashboard to give you a real-time display of your store's activities, including their sources and key metrics. You can monitor visitor activities and order sales on your online store.

This feature is particularly useful when you want to understand real-time results of your newly-launched marketing campaigns, discounts, and promotional campaigns, and even major shopping seasons like Black Friday.

 

 

In This Article

 


 

Viewing the Live View Dashboard

  1. From your SHOPLINE admin panel, go to Analytics > Live View.
  2. You can drag the map to reposition it, use the + and - icons to zoom in or out, and click the full-screen icon for a full screen display. If you want to share the live map without revealing sensitive data, simply click on the eye icon to hide metric details. Information displayed on the Live View dashboard is based on your store's local time.
    2-2 Live View.png

 


 

Live View Metrics and Definitions

In Live View, you can see the live sessions and orders from countries/regions around the globe in the last 10 minutes.

On the map, green dots represent the live sessions, while blue dots indicate live orders. Simply hover your mouse over a dot to view details about that session or order.

Live View presents the following metrics help you understand real-time customer activity on your store.:

Metric Definition
Live sessions

The number of active sessions in your online store in the last 10 minutes. To remain active, visitors need to view pages or click buttons.

Below the number of sessions are 10 columns, each displaying the number of sessions within each minute of the last 10 minutes. Please note that the sum of the session counts of all 10 columns may not necessarily match the total live sessions count.

Today's sessions The number of sessions so far since 00:00 AM today.
Live orders The number of orders created successfully in the last 10 minutes.
Today's orders The number of orders created successfully so far since 00:00 AM today.
Live sales The amount of sales made in the last 10 minutes. If there were any changes made to the orders in the last 10 minutes, such as refunds, cancellations, or a reduction in product quantity, the sales amount may be displayed as negative.
Today's sales The amount of sales made so far since 00:00 AM today.
Live sessions behavior Of the sessions that entered your online store, how many proceeded to the next steps of the purchase journey.
  • Product view: The total number of views for all product details pages in your store in the last 10 minutes.
  • Added to cart: The number of sessions where the visitors added one or more products to their cart in the last 10 minutes. Note: This count only includes those who clicked Add to Cart.
  • Reached checkout: The number of sessions where the visitors reached the Checkout page in the last 10 minutes. Visitors can access the checkout page by clicking Add to Cart, Buy Now, PayPal Express Checkout, etc. Therefore, it is possible that this count is higher than the Add to Cart sessions.
  • Completed checkout: The number of sessions where the visitors placed an order in the last 10 minutes.
Live popular products The products that had sales in the last 10 minutes and their conversion rates. Click on product names to view the details of product sales data. 
Live customers The count of New and Returning customers who generated orders in the last 10 minutes. Click on the counts to view details of customer data. 
Live popular locations Countries/regions and provinces/states where the sessions came from in the last 10 minutes. Click to view the distribution of regions. 

 

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