Stores using SHOPLINE Payments to collect payments can easily manage order transaction status in SHOPLINE admin panel directly.
SHOPLINE Payments account has a separate management interface. Proceed to SHOPLINE Admin > [Settings] > [Payment] > [SHOPLINE PAYMENTS] > [Manage bills] to view the details.
Once you have entered the SHOPLINE Payments account, you can click on the small tabs to quickly browse through account information or export billing statements.
In the Overview tab, you can check through the withdrawal records of specified dates/periods, and also check the account balance, exchangeable amount, reserved fund details, and the status of account verification.
- Account Balance
For orders paid via SHOPLINE Payments, the transaction amount will be summed up in the "Account Balance" after deducting the handling fee, refund, and dispute transaction amount.
2. Exchangeable Amount
When the order is created for 5 working days and has a tracking number, the exchangeable amount will be calculated from the account balance.
3. Reserved funds
Reserved fund is charged proportionally for each order and transferred to your SHOPLINE Payments account after the holding period. The holding period and rate will update in real-time according to the risk level of the store.
In the "Transactions" tab, you can view all the transactions made via SHOPLINE Payments. You can filter out specific transaction records by using the following data:
- Transaction number or customer name
- Specified time range
- Gross transaction amount
- Transaction status
Once you filtered the order, click the order number to enter order details page; Or click View button.
In the "Statement" tab, you can check all the incoming and outgoing records in your SHOPLINE Payments account. You can filter out specific transaction records by using the following information:
- Specified time range
- Transaction number
- Transaction Gross amount
3. Export Billing Statement
Click Export Statement at the upper right and select Integrated Statement (Monthly) or Transaction Records in the pop-up window:
Integrated Statement (Month):
It includes the monthly account balance and various transaction details (such as transaction/refund records). The statement will be generated on the 1st of the following month.
It includes details of transaction records. Each download can export a record of 30 days at most.