Troubleshooting Request Parameter Error During Product Import

This article explains the cause and solution for the request parameter error you might encounter when conducting bulk import using product sheets. Following these steps will help ensure a smooth product upload process.

Understanding and Resolving the Error

Here's how to fix the request parameter error when importing products in SHOPLINE.

Identifying the Cause

After completing the downloaded template for bulk product import, you might encounter a request parameter error when uploading it. This error occurs because SHOPLINE exports spreadsheets in CSV format, which can result in garbled formatting when edited in Excel.

Fixing the Error

To resolve this issue and ensure a successful upload, follow these steps:

1. Open the product sheet.
2. Click File > Save as and and save the file as .xls format.
3. Import the file again.