SHOPLINE Payments for United Kingdom

SHOPLINE payments allow you to accept all major credit and debit cards, including Visa, MasterCard, American Express and more. SHOPLINE Payments also supports Apple Pay and Google Pay, so that customers can check out with one tap in your store.

When you capture a payment for an order, you’re charged a SHOPLINE payment fee to cover the cost of processing the payment. This fee depends on the type of subscription plan you purchase. 

Rates and Fees

The rates vary based on your subscription plan and payment method. For specific fee details, please refer to the following information:

Online

* SHOPLINE Payments Transaction Fee in GBP

* Rates are exclusive of VAT. An extra charge of 2% will be applied if there is currency conversion. 

KYC Requirements for SHOPLINE Payments

To apply for SHOPLINE Payments for your business based in the United Kingdom, you’ll have to comply with the following requirements and submit the required information/documents.

Store requirements

1. Your SHOPLINE store has legal pages including:
   • Privacy Policy
   • Terms and conditions
   • Shipping, Return and Exchange Policy must include all of the following items:
     • Delivery option, logistics provider
     • Shipping days (no. of days from the order is placed to the order is shipped)
     • Delivery days (no. of days from the order is shipped to the order is received)
     • Shipping and delivery days for pre-orders (If there are pre-orders for sale)
   • Refund Policy 
     • The merchant should state clearly whether they provide refunds. 
     • Merchants who offer refunds should at least include the conditions for refund, the refund method, and the refund process.
2. Your SHOPLINE store should also complete the following:
   • Store logo
   • Contact information page
   • Upload at least 7 to 10 products on shelves
   • Adding images, prices to all your products
   • Each product should at least have 1 item in stock
   • Enabled shopping cart function
   • The store must be open to public
   • Entity registration name needs to be shown in about us/contact us page/footer of the website

Bank account requirements

• The bank account owner must be the same as the name of the applicant.
• Applicants must provide the opening certificate of the payout bank account statement issued by the payout bank within the last 6 months.

Personal information requirements

For verification purposes, the document requirements are as follows:

• The document must contain a full name, date of birth, and personal photo.
• The document must be valid and unexpired.
• Documentation must be legible, and text and photographs must be legible.
• Photocopies will not be accepted.
• Complete documents must be uploaded, including the front and back of the ID card and the full personal information page of the passport.

Company information requirements

For verification purposes, the document requirements are as follows:

• Must contain the company name, business address, and company registration number
• The document must be an official document issued by a government department
• The document must be valid and show up-to-date registration information

Prohibited businesses

Some types of businesses and services are not eligible to use SHOPLINE Payments. To determine your eligibility, please review the list of prohibited business types for the United Kingdom.

Accepted Payment Methods

Your transaction fee is based on your store's SHOPLINE subscription plan, and you can change plans whenever you want.

SHOPLINE Payments allows United Kingdom businesses to accept payments online from:

Learn how to manage payment method displayed on your checkout page.

Getting Paid

SHOPLINE Payments is the simplest way to accept payments online. It eliminates the hassle of setting up a merchant account with a third-party payment provider and then entering your account credentials in SHOPLINE. Because SHOPLINE Payments is natively integrated with your store, you can view your payouts directly in the SHOPLINE admin.

In the United Kingdom, the payout details are as follows:

• T+4 working days (E.g. T-day: 3 Jan 2022 + 4 working days = 7 Jan)
• Minimum payout amount: GBP 10.00 (Payout fee: GBP 0.5)

Please note that it may typically take another 1-3 working days, depending on bank processing speed, for the funds to be deposited into your bank account.