SHOPLINE Billing FAQs

Managing your store’s billing is an essential part of operating your SHOPLINE business. This guide compiles the most commonly asked questions about subscription billing, automatic deductions, payment failures, plan upgrades or downgrades, and transaction fee bills. Use this FAQ as a quick reference to understand how SHOPLINE billing works and how to resolve common issues.

Billing and Payment FAQs

Does SHOPLINE support automatic billing deductions?

Yes, you can set up automatic deductions for your subscription plan. To do so, ensure the auto-renewal feature is enabled in Settings > Subscriptions in your SHOPLINE admin panel and bind a credit card for auto deduction purposes in the Billing page. Once set up, when your store's subscription plan expires, the system will automatically generate a new payment pending bill and initiate a charge to your credit card.
In addition to subscription fees, the system will also automatically deduct pending transaction fee bills using your linked credit card.
SHOPLINE supports various credit card types, including Visa, Mastercard, American Express, and others.

What if I fail to pay the bill or the payment page fails to load?

If you encounter issues like payment page display anomalies, billing payment failures, or the page showing unpaid after a successful payment, or any other unexpected circumstances, please contact your Merchant Success Manager. We will assist you promptly.
 

How is billing and payment handled when upgrading plans?

You can upgrade your plan directly within your SHOPLINE admin panel by going to Settings > Subscriptions. The system will automatically calculate the price difference you need to pay, allowing you to proceed with the payment directly.
 

What payment methods are supported?

Available payment methods vary by country. However, SHOPLINE generally supports common methods like credit cards, PayPal, and bank transfers. You can choose the most convenient method for your bill payment.
 

Can I downgrade my current plan?

Downgrades are not supported for active plans. However, you can select the desired plan at your next renewal. The new plan will automatically take effect after the current period ends.
 

Will the transaction fees appear in the billing immediately after they are generated?

Yes, you can view real-time transaction fee flow data for your store on the Transaction Fee Flow page. Access this page by going to Settings > Billing > Transaction fee flow tab in your SHOPLINE admin panel.
When your store's transaction fee flow reaches a specific threshold, a transaction fee bill is generated. The transaction fee flow will also be displayed on this bill.