The automated message for new conversations refers to the default response or the first message in a conversation, which plays a crucial role in establishing and maintaining an effective conversation. By setting an appropriate automated message for new conversations, you can capture customers’ interest, provide relevant information, and lay a solid foundation for subsequent communication.

In This Article

• How it Works
• Setting up Automated Messages

How it Works

Once you enable this feature, when customers initiate a conversation or contact you, they first receive an automatically sent reply from the system.

Setting up Automated Messages

1. From your SHOPLINE admin panel, go to Channels > Messages and click the Go to settings button next to Chat Assistant.
   
2. Click Automated messages from the left navigation menu to enter the settings page.
3. On the settings page, click Create a message to create an automated message.
   
4. Enter the rule name (visible to you only), select applicable channels, specify the time period during which the message is sent, and select the auto-reply content. The system will guide you to create one in the content library if you haven't. Click Save to complete the configuration.
   
5. Enable the message.
   
6. Once customers initiate a conversation, they automatically receive the message you’ve configured.