Overview

• Message Center Overview
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Manage Conversations

• Receiving and Replying to Customer Messages
• Configuring a Live Chat Widget for Your Store 
• Website Messages: Online Store Messages and Order Messages
• Message Center: Marking a Session as Unread
• Displaying Unread Messages First
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Enhance Service Efficiency

• Message Center: Chat Assistant
• Content Library and Shortcuts
• Enhancing Content Library with AI 
• AI Content Suggestions Guide
• Message Center: Setting up Ice Breakers for Facebook Messenger
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Connect to Messaging Platforms

• Message Center: Connecting to Channels
• Integrating Third-Party Messaging with SHOPLINE
• Connecting Facebook Messenger to SHOPLINE
• Connecting to Instagram Message
• Adding Facebook Messenger Live Chat Widget
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