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Migrate to SHOPLINE 迁移到SHOPLINE Pindah ke SHOPLINE Berpindah ke SHOPLINE Đồng bộ dữ liệu về SHOPLINE

Your SHOPLINE account SHOPLINE账户 Akun SHOPLINE Anda Akaun SHOPLINE anda Tài khoản SHOPLINE của bạn

Orders 订单 Pesanan Pesanan Đơn hàng

Products 商品 Produk Produk Sản phẩm

Customer 客户 Pelanggan Pelanggan Khách hàng

Marketing 营销 Marketing Marketing Marketing

Apps 相关应用 Aplikasi Apps Ứng dụng

One page shop 一页商店 One page shop One page shop Cửa hàng một trang

Setting 设置 Pengaturan Tetapan Cài đặt

Connecting to Instagram Message

SHOPLINE's Message Center allows you to pursue various Customer relationship management (CRM). Merging all your customer's favourite chat apps into a single, easy-to-use omnichannel platform for free

To manage your Instagram messages in SHOPLINE's message center, you need to connect your Instagram Business account to SHOPLINE admin. 


Table of content



Connecting Instagram Direct Messenger

  1. From your SHOPLINE admin, go to Message Center.


  2. Under Instagram, click Go to settings.


  3. Under the Instagram account, click on Link now and log in using a Facebook account that has the administrator's permission for the Instagram business page you are connecting with.



  4. Once log in successfully, click on Edit Settings and select the Facebook Page(s) you would like to connect to SHOPLINE.



  5. Grant all permissions by ticking all the boxes, and click Done.


  6. If you have connected successfully, the Facebook pages will be shown on the SHOPLINE admin.




Managing Instagram messages on Message Center

Once that is completed, and your Instagram business account has been connected successfully, you can head to the Message Center.  In this section, click on View your message, to get access to your Instagram messages. You will be directed to the Message Center of your account, which consists of messages from all the different social platforms which you have integrated with SHOPLINE, including your online store inbox. 


  1. From your Message Center panel, select the Instagram icon, and you can see all the messages from your linked Instagram account.


  2. To view and reply to your customer through Message Center.


  3. To create or edit orders for your customer on Message Center. Search and click on the customer profile, then click on the Order tab > New order.


  4. Under Products> Add items or Add custom items.


  5. Add selected items to the customer’s order.


  6. There are two ways to create an order for your customer through Message Center:

    1. Click on Create order to check out on behalf of the customer.
    2. Click on Send link to add items to the cart on behalf of the customer.


  7. Manage and edit your Facebook customers’ profile details.

    • Click Edit to edit the fields
    • Click Save after you edit


  8. [Optional] Add an order note and order tags to your Facebook customers’ orders, this helps you to track customer requests and identify different customer segments.


    If there are prior tags added, you will be able to re-select the tags that best suit your customer.


  9. To update the order payment status on Message Center, click on Collect payment> Confirm.




Get in touch

SHOPLINE has a specialized Merchant Success Team available to assist you with any questions or issues. Please feel free to contact us via the chatbox in the lower right corner of your SHOPLINE admin panel or on the SHOPLINE official website. We are always here to support you every step of the way and help your business thrive.


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