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Integrating ChatGPT into Smart Reply Suggestions

The integration of ChatGPT into Smart Reply Suggestions enables the AI-based reply, which recommends relevant responses based on the messages sent by customers. This feature is currently available for free trial. You can decide whether to purchase this feature according to your needs in the future. SHOPLINE will release the pricing details later. Please stay tuned.

After ChatGPT is enabled for Smart Reply Suggestions, responses provided by ChatGPT will be added as suggestions. You can manually select an appropriate response and reply to the customer in the chat.

 

 

Enabling Chat GPT Suggestions

Website

  1. From your SHOPLINE admin panel, go to Channels > Messages, and click the Go to settings button next to Chat Assistant.
    1.1.1 Messages _ Go to settings.png
  2. In the Settings details page, go to the Smart Reply Suggestions tab and turn on the Chat GPT toggle in the Data Source section to enable this feature.
    1.1.2 Smart Reply Suggestions _ ChatGPT.png
Note: 
  • To enable the data source of Chat GPT, Smart Reply Suggestions must be turned on first. 
  • The data source of Content Library is enabled by default and can’t be turned off.

 

App

  1. Go to Messages channel and click the settings icon in the upper right of the channel page.
    1.2.1 B.png
  2. Tap Smart Reply Suggestions.
    1.2.2 Smart Reply Suggestions.png
  3. In the Data source section, turn on the Chat GPT toggle.
    1.2.3 Turn on Chat GPT.png

 

 

Applying Chat GPT Suggestions in Message Center Sessions

By default, Smart Reply Suggestions provides responses from the Content Library. When the data source of Chat GPT is enabled, Chat GPT-generated replies are provided. The system displays up to 3 Chat GPT suggestions at a time. Each Chat GPT suggestion is displayed up to 2,000 characters.

  1. Click the smart reply icon to the right of the message you are replying to and the Smart Reply Suggestions pop-up appears below the message. Click Try some recommendations from Chat GPT  to have Chat GPT recommend relevant responses based on the message from the customer.
    2.1 Smart Reply recommendations.png
  2. Review and select a Chat GPT suggestion, and the system quotes it in the chat box. Click More to view more Chat GPT suggestions. Click Previous recommendation at the bottom to return to the list of reply recommendations based on the content library.
    2.2 Previous recommendation.png
  3. Confirm your message and click Send to reply.