Searching and Filtering Sessions

You must have, or expect to have, numerous sessions coming into your Message Center every day. This feature enables you to swiftly search for and locate specific sessions, enhancing your working efficiency and user experience. You can input keywords, date ranges, or other filters to narrow down your search.

Filtering Sessions by Date and Time

1. From your SHOPLINE admin panel, go to Channels > Messages and click the View messages button in the upper right corner.
   
2. Message Center opens in a new tab. Select any channel in the left navigation, then click the calendar icon (Filter by date) at the top of the message list.
   
3. In the displayed date selector, choose the date and time range for the messages you wish to view, and click Confirm to filter the sessions within this period.
   

Filtering Sessions by Session Statuses

1. In Message Center, choose any channel, then click the filter icon at the top of the session list.
2. You can apply multiple filters at a time here, including:
   • • Assigned status: Whether the sessions are assigned to a staff or unassigned. 
     • Session status: Whether the sessions are read, unread, or starred.
     • Pending reply: Whether the sessions have been replied to or not.
     • Tag: Customer tagging.
     • Blacklist status: Whether the customer is blacklisted.
     • Includes mobile phone no.: Whether the customer information includes a mobile number.
       

Searching for Specific Sessions by Customer Information and Chat History

In Message Center, choose any channel, then use the search bar at top of the session list to search by Chat history or Customer information.

• Chat history: Any message in the session can be searched.
• Customer information: You can search by the customer's name, email address, or mobile number.