Marking a Session as Unread

To facilitate the management of your staff's customer service interactions, you can use the Mark as Unread button In Message Center to ensure that all customer queries are properly handled.

How to Mark a Session as Unread

1. From your SHOPLINE admin panel, go to Channels > Messages and click the View messages button in the upper right corner.
   
   
2. Message Center opens in a new tab. Select a chat from any channel in the left navigation, and then in the chat room (the middle pane), click the envelope icon. This allows you to change the status of this session from read to unread. Once the session status is changed, all staff see the same status (unread).
   

After marking a session as unread, the session will be assigned a badge of unread count and remain unread as long as you don’t navigate away from the page. To change the status of a session back to read, you can exit the session and then re-enter it. The session will then be marked as read. Alternatively, you can click the menu icon (Edit in bulk) next to the search bar of the left pane, select the session, and select the action of Mark as Read or Mark as Unread.