WhatsApp Business Usage and Billing Guide

Harnessing the power of WhatsApp Business can revolutionize online commerce by facilitating direct communication with customers, enhancing customer service, and driving sales through personalized interactions. 

This comprehensive guide offers step-by-step instructions for purchasing WhatsApp packages, enabling essential features like notifications, and understanding usage quotas.

Purchasing WhatsApp Business Package 

Purchase Prerequisite

Before purchasing a paid WhatsApp package, ensure that WhatsApp is installed on your SHOPLINE admin panel and that your WhatsApp account is connected.

Package Purchase Steps

1. Go to Channels > WhatsApp in your SHOPLINE admin panel. In the notification at the top, click Click here to buy package.
   
2. Select a suitable package based on your needs and click Purchase Items.
   
3. Review the purchase package, select the payment method, and click Pay now.
   

Viewing and Managing Your Package Plan

After purchasing a WhatsApp package, you can easily view and manage your plan details through the SHOPLINE admin panel.

1. In your admin panel, go to Channels > WhatsApp.
2. In the Plan details module, you can:

• • View Plan Overview: Check your plan name, used message quota, and available message quota.
    
  • Renew Subscription: Click Renew subscription to extend your current WhatsApp package.
    
  • Access Purchase History: Click Purchase history to be directed to the My bill page. There, apply the Application filter under Bill type to view your WhatsApp package purchase history.
    

Enabling WhatsApp Notifications

The WhatsApp integration within SHOPLINE offers a customer notification feature to keep customers informed of changes in order categories, local delivery, and in-store pickup options. This feature aims to improve transaction convenience and enhance the overall service experience. To activate this feature, follow these steps:

1. From your SHOPLINE admin panel, go to Channels > WhatsApp.
   
2. On the Notification settings page, select the notifications you want to activate. 
   

Once enabled, corresponding notifications will be sent to your customers. 

Understanding WhatsApp Usage Quotas

The deduction for a single message in WhatsApp varies depending on the country or region. Typically, a single marketing-type message costs 4 message quotas per conversation. If the country or region cannot be identified, the deduction follows a set of two predefined amounts.

Specific deductions for a single message in different countries or regions are detailed in the table below: