Connecting your TikTok Shop to SHOPLINE – SHOPLINE Help Center

Now, SHOPLINE supports TikTok Shop. You can connect your TikTok Shop to SHOPLINE and manage your business in one place. After the successful connection, you can sync your SHOPLINE store products to TikTok Shop in just a few minutes. When orders are placed in the TikTok Shop, the data syncs promptly back to the SHOPLINE admin for easy management, creating a seamless connection between SHOPLINE store and TikTok Shop.

Availability and Authorization

Currently, the connection supports Local to Local type of TikTok shops in Singapore, UK, and US regions. If your shop isn't in one of these regions, the connection is not supported at the time.

After you enable the TikTok sales channel, click on Shop to authorize your TikTok Shop. For UK/SG shops, click on Countries other than the United States to continue to authorize. For US shops, click on United States.

1-Connecting your TikTok Shop to SHOPLINE.png

Note: your SHOPLINE currency must match the region of the authorized TikTok Shop. For example, if the TikTok Shop is located in the US, your SHOPLINE currency must be USD or the authorization will fail.

Completing the Required Configurations

To ensure that your TikTok Shop orders can be successfully returned to your admin, in the TikTok > Shop section, go to the Settings tab and complete the default email setting and logistics company mapping before using this plugin.

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Setting Default Email

TikTok Shop offers two fulfillment options for TikTok Shop orders: platform fulfillment (TikTok shipping) and merchant fulfillment (Seller shipping). If the fulfillment method for the returned order is platform fulfillment, where customer data is encrypted, SHOPLINE relies on the default email address set in TikTok > Shop > Settings to create the order in the admin.

Note: If you haven't provided a default email address, orders with platform fulfillment will not be returned to the SHOPLINE admin.

Setting Logistics Company Mapping

SHOPLINE and TikTok Shop operate on independent logistics systems. As a result, when TikTok Shop orders are returned to the SHOPLINE admin, a mapping relationship is needed to attribute the correct logistics company. For example, if your UPS logistics is named "UPS" in the TikTok Shop and "UPS UK" in SHOPLINE, you need to inform us of this mapping relationship.

Note:

The logistics company mapping only takes effect when the fulfillment method for your TikTok Shop orders is merchant fulfillment (Seller shipping). Platform fulfillment (TikTok shipping) does not involve logistics company information.
In cases where the order is fulfilled using merchant fulfillment (Seller shipping) and the logistics mapping relationship does not exist, the fulfillment for this order will not sync between SHOPLINE and TikTok Shop.

Syncing Your SHOPLINE Products to the TikTok Shop

It takes three stages to sync your products to the TikTok Shop. You establish the product mapping between SHOPLINE and TikTok Shop, complete the required product information for each TikTok Shop category you select, and then initiate the synchronization.

Establishing Product Mapping

From your SHOPLINE admin panel, go to the TikTok sales channel > Shop. Click the Map products button on the Home Page tab or the Product mapping tab.
Select the SHOPLINE products for your TikTok Shop. You can search for products by category or product titles. Find and check the products you need, and then click the Map Products button on the toolbar above the product list or in the lower right corner.
Select a TikTok Shop category for the selected products from the dropdown menu for mapping and click the Map Products button. In the next screen, a message shows if the mapping is successfully established, and you can find the Mapped product list showing the current mapped TikTok Shop categories. Repeat steps 2-4 for all the products to be synced with TikTok Shop to establish the mapping relationships.

Completing the Required Product Information for the Categories

Different TikTok Shop categories require different additional information. All the required information for the categories must be completed to enable product synchronization. Refer to the next section for details about how to finish this task in bulk using a template.

From the Product synchronization tab, select the products you want to sync.
If the required information for a category is not complete, the prompt To sync this product, edit the required product details first. will display below the product name. Click Edit product to add the required information for the TikTok Shop category in the pop-up window.

Typically, you need to provide product weight, length, width, and height information. Some TikTok Shop categories may also require additional information like size charts, product certificates, and SKU codes for product variants. Ensure that the SKU information you enter follows the specifications or the product won't be synced successfully.

Syncing Products

After completing the required product information, you can proceed with syncing products.

Find the products to be synced, and click Synchronize from the Operation column to initiate synchronization. Products that haven’t been synced have the status of Not synced.
A message will display above the product list showing the synchronization results, along with a corresponding icon displayed in the Status column.

- Sync Successful: Your SHOPLINE product is successfully created in TikTok Shop. You can check this product in the TikTok Seller Center.
- Failed to Sync: Your SHOPLINE product sync to TikTok Shop has failed. Check the Failure Reason column to understand why it failed. Correct the issues and try syncing again.
  
  Note: Due to interface limitations, only plain text information will be synced for product descriptions during the product sync process.

Mapping Products in Bulk Using a Template

When manually syncing each product to the TikTok Shop, you first select the product to be synced and then complete the required product Information for the TikTok category. To improve your operational efficiency, we now support syncing products in bulk with a template.

To create a template, follow these steps:

From your SHOPLINE admin panel, go to the TikTok sales channel > Shop. Click the Create template button in the Mapping template tab.
Name the template and select the category on the TikTok shop.
The product information to be completed is displayed. The items vary based on the category selected, and those marked with a red asterisk are required information. Please complete the template information based on actual conditions. Click the Create template button once you finish.

Now that the template is successfully created, you can select the template for product mapping when you select the category for the products. Click the Use this template to map button, and the required information will be automatically filled in. Go to the Product synchronization tab and finish the syncing process.

Managing Synced Products

After the products are successfully synced, the following changes made to the products in the SHOPLINE admin will automatically reflect in TikTok Shop: deleting a product, updating its availability status, adjusting the price, or modifying the inventory. For any other information updates, you must manually sync the product again in the Product synchronization tab for the changes to take effect in TikTok Shop. Another round of review from TikTok is required for these updates before they can sync. Due to interface limitations, whether the update is successful or not, the sync status for that product will display as Sync Successful.

Note: If you modify the inventory in the TikTok Shop, this change will not be synced to SHOPLINE admin.

Managing TikTok Shop Orders

Once your SHOPLINE products are synced to TikTok Shop, if a product is included in a TikTok Shop order, that order will be returned to your SHOPLINE admin and labeled TikTok. You can manage the orders both in your SHOPLINE admin and TikTok Seller Center.
13-Connecting your TikTok Shop to SHOPLINE.png

TikTok Shop Orders won’t be returned to your SHOPLINE admin in the following cases:

The products in the order have been deactivated or deleted from your SHOPLINE store.
The logistics service provider mapping failed.
The order is set for platform fulfillment, but you haven't provided a default email address.
The authorization between your SHOPLINE store and TikTok Shop is in a disconnected state.

See below for what will happen in the other platform when processing orders in SHOPLINE admin or TikTok Shop.

Managing Orders in the SHOPLINE Admin

Actions Taken in SHOPLINE Admin	TikTok Shop Reaction
Change order payment status (e.g., mark as paid, partially paid)	The corresponding order's payment status remains unchanged.
Fulfill order (fully shipped) Note: Please enter the correct order number and logistics service provider. If entered incorrectly, shipment will not be triggered for the corresponding order on the TikTok Shop side.	The corresponding order's fulfillment status changes to shipped.
Fulfill order (partially shipped)	The corresponding order's fulfillment status remains unchanged until the entire order is shipped. At that point, the order status will change to shipped.
Cancel order	The corresponding order remains unchanged.
Process order return or refund	The corresponding order's payment status remains unchanged.

Managing Orders in TikTok Shop

Actions Taken in TikTok Shop	SHOPLINE Admin Reaction
Change order payment status (e.g., mark as paid, partially paid)	The corresponding order's payment status changes accordingly.
Fulfill order (fully shipped)	The corresponding order's fulfillment status changes to shipped.
Fulfill order (partially shipped)	The corresponding order's fulfillment status changes to partially shipped.
Cancel order	The corresponding order's payment status changes to cancelled.
Combine orders	The corresponding order's fulfillment status remains unchanged.
Return or refund orders	The corresponding order's return/refund status changes accordingly.

How to Decide Whether to Import Customer Information

When importing orders from TikTok Shop, you can choose whether to import customer information as well. If enabled, customer information from TikTok Shop will be consolidated in the Customers module of your SHOPLINE admin panel, making it easier to manage and update them.

Important: Once customer information is imported into the SHOPLINE Customers module, it CANNOT be deleted. If you are using the Member System, Smartpush, or other services for email subscriptions and EDM marketing, additional fees may apply. Please review the service rules carefully before enabling this feature.

Impact of Importing Customer Information

This section explains the impact of importing or not importing customer information. Please review the details carefully before deciding whether to enable this feature based on your business needs.

Importing Customer Information

When customer information import is enabled, the system matches TikTok Shop customers with existing customers in SHOPLINE based on their email addresses and buyer IDs, following this priority: Email > Buyer ID.

Important: Imported customer information CANNOT be deleted, so please enable this feature with caution.

Successful Match: If a match is found, the system recognizes the customer as an existing one and does not update their information.
Unsuccessful Match: If no match is found, the system creates a new customer profile in SHOPLINE Customers using the information from the TikTok Shop order.

Notes:

Customers created via TikTok Shop order import will not be subscribed to email notifications by default. This means they will not receive order updates or other notifications in SHOPLINE.
If you want imported customers to receive notifications, consider contacting them through TikTok Shop and obtaining their consent before enabling email subscriptions.

Once imported, customer information can be viewed in the SHOPLINE Customers module. You can track each customer's total order count and spending, manage their profiles, and view their purchase history within order details.

Not Importing Customer Information

If you choose not to import customer information, TikTok Shop orders will still be imported into SHOPLINE Orders, but customer details will not appear in the SHOPLINE Customers module. The order will only display the customer's name, and their purchase history will not be accessible.

Enabling Customer Information Import

When customer information import is enabled, the TikTok app will retrieve only the buyer's buyer ID, name, and email address. Follow these steps to enable the feature:

In your SHOPLINE admin panel, go to Channels > TikTok > Shop > Settings.
Locate the Order import rules section and check the box for Import customer info into SHOPLINE 'Customers' to enable the import feature. Leave it unchecked if you do not want to import customer data from your TikTok Shop while importing orders.

Notes:

Once enabled, the system will automatically detect buyer information in imported TikTok Shop orders and create customer profiles in SHOPLINE Customers for new customers. Newly imported customers will not be subscribed to SHOPLINE email notifications by default.
If this option is not selected, you can still import orders, but only basic customer details will be visible within the order.

Frequently Asked Questions

What will happen to the product inventory when the orders are created or processed in my TikTok Shop?

When an order is placed in your TikTok Shop, the TikTok Shop inventory will be deducted. Once this order has been returned to the SHOPLINE Admin, the SHOPLINE inventory will also be deducted accordingly. When an order is returned or refunded in your TikTok Shop, the order's return/refund status will automatically sync to the corresponding order in your SHOPLINE store. You can choose whether to backfill inventory in TikTok Shop App > Settings. Lastly, when you cancel an order in the TikTok Shop, the corresponding order in the SHOPLINE admin will be canceled as well. Products in the canceled order will be automatically backfilled to the inventory.
TikTok Shop App Inventory.png

How can I obtain the logistics service provider and tracking ID for SHOPLINE orders?

From your SHOPLINE admin panel, go to Orders and find the order you need. You can view the logistics service provider and tracking ID for the order on the order details page.

Why did the product description change after syncing my SHOPLINE products to TikTok Shop?

Due to interface limitations, only plain text content is synchronized during the product sync. If your product description on SHOPLINE includes images, please add them back to TikTok Shop after the initial product sync.

How can I change the TikTok Shop account connected to my SHOPLINE store?

Due to current technical limitations, one SHOPLINE store can only be associated with one TikTok Shop account. If you need to change the connected TikTok Shop account, go to TikTok Seller Center, find the SHOPLINE Feed app in App & Service > My App & Service, and revoke the authorization. After revoking authorization, the SHOPLINE store will be disconnected from the TikTok Shop.

Note: Revoking authorization will break the synchronization for products and orders between SHOPLINE and TikTok Shop. To connect the same TikTok Shop to SHOPLINE, you need to re-authorize. Initiate product synchronization again to sync products and orders between SHOPLINE and TikTok Shop. Orders need to be created with the products after the synchronization in TikTok Shop. Therefore, it is not recommended to change the connected store unless necessary.

Summary

Currently, only products from the SHOPLINE store can be synced to TikTok Shop. Products from TikTok Shop will not sync back to your SHOPLINE store. After the products are successfully synced, changes made to the products in the SHOPLINE admin, including deleting a product, updating its availability status, adjusting the price, and modifying the inventory, will automatically reflect in TikTok Shop. Any other information updates will not be synced automatically. If you update product information in TikTok Shop, it will not sync back to your SHOPLINE store.
When an order with the products from your SHOPLINE store is placed in TikTok Shop, the order will automatically be returned to your admin and labeled TikTok. If the products are not from your SHOPLINE store, the order will not be returned.
TikTok Shop Orders won’t be returned to your SHOPLINE admin in the following cases:
- The products in the order have been deactivated or deleted from your SHOPLINE store.
- The logistics service provider mapping failed. See Completing the Required Configurations.
- The order is set for platform fulfillment, but you haven't provided a default email address. See Completing the Required Configurations.
- The authorization between your SHOPLINE store and TikTok Shop is in a disconnected state.