Understanding Enterprise Organization Platform Fees – SHOPLINE Help Center

Enterprise Organization Platform Fees (also referred to as "Platform Fees") are one of the two main charges associated with the SHOPLINE Enterprise plan, alongside the Subscription Fees. These fees are applied to all stores under your enterprise organization for the use of SHOPLINE’s platform services.

To help you manage your billing, SHOPLINE provides a Platform Fee Limit (also known as a Platform Fee Waiver). This represents the amount of payment flow that is exempt from fees.

This guide walks you through how Platform Fees are calculated, how your platform fee limit is applied, and what triggers a bill, helping you stay on top of your enterprise-level billing.

Introduction to Enterprise Platform Fees

Enterprise Organization Platform Fees (also referred to as "Platform Fees") are fees charged to Enterprise merchants for using SHOPLINE services. These fees apply to the payment transactions generated across all stores under your Enterprise organization, when those transactions are completed through specific payment channels.

The amount of Platform Fees depends on several factors, including the payment channel, payment amount, platform fee ratio, and Platform Fee limit. When an Enterprise plan expires or ends early, the system generates a Platform Fee Bill for the organization. The following table explains the key concepts:

Term	Description
Platform Fee Bill	A bill generated based on the accumulated platform fee flows from all stores under your Enterprise organization, calculated using the agreed Platform Fee ratio.
Platform Fee Flow	For each payment transaction completed through a specific payment channel, the system calculates the corresponding Platform Fee. Each Platform Fee flow corresponds one-to-one with a customer payment flow.
Specific Payment Channels	Platform Fees are generally charged for transactions completed through third-party payment gateways and SHOPLINE Payments. Platform Fees are not charged for transactions completed using: Custom Payments Cash on Delivery (COD) Gift Cards (only the amount paid using gift cards is exempt) Cash Payments Bank Transfers
Platform Fee Ratio	The fee percentage agreed between the Enterprise merchant and SHOPLINE.
Platform Fee Limit	The amount of payment flow that can be exempted from Platform Fee calculation. This Platform Fee Limit is calculated by dividing the subscription fee by the platform fee rate. If it has not been fully used during the billing cycle, the system will deduct this limit from your total payment flow before calculating any Platform Fees.

When Enterprise Platform Fees Apply

Billing Conditions

Platform Fees apply only when all of the following conditions are met:

Payment transactions are completed using specific payment channels.
Your Platform Fee limit has been fully consumed.
Your Platform Fee ratio is greater than 0%.

Order Sources

Platform Fees are categorized into two types based on order sources:

Type	Description
Online Orders	Orders placed by customers through online channels such as your online store, Shopper App, or social commerce.
B2B Orders	Orders placed via the B2B storefront login, draft order link, backend company page, or through an API with B2B attributes.

Important Note: All order sources that generate online payment transactions, such as online stores, live sales, post sales, messages, and B2B, will incur Platform Fees.

Refunds and Returns

If an order is refunded or returned, the corresponding Platform Fees will NOT be refunded to the merchant.

How Platform Fees Are Calculated

Platform Fees are calculated the moment a payment is successfully completed.

Platform Fee Flow Calculation Formula

Platform Fee Flow = (Payment Amount × FX Rate A – Platform Fee Limit) × Platform Fee Ratio × FX Rate B

Notes:

If the payment amount, Platform Fee Limit, or platform fee flow involves different currencies, the system uses SHOPLINE’s currency conversion rates. These rates are updated daily based on data provided by OpenExchange, a third-party service provider.

Platform Fee Calculation Examples

Example 1
Scenario	Enterprise A pays a $2,000 Subscription Fee per month. The agreed-upon platform fee rate is 0.25%. Their monthly GMV is $1,800,000: $700,000 orders completed through SHOPLINE Payments $500,000 orders through third-party payment gateways $600,000 through bank transfer and cash, all from online stores (not subject to Platform Fee)
Platform Fee Calculation	Step 1: Calculate Platform Fee Limit $2,000 ÷ 0.25% = $800,000 Step 2: Calculate Platform Fee ($1,200,000 - $800,000) x 0.25% = $1,000
Explanation	The first $800,000 of your payment flow is covered by the Platform Fee Limit. The 0.25% fee is only applied to the remaining $400,000, resulting in a Platform Fee of $1,000.

Example 2
Scenario	Enterprise B pays a $2,500 Subscription Fee per month. The agreed-upon platform fee rate is 0.25%. Their monthly GMV is $1,600,000: $400,000 orders completed through SHOPLINE Payments $500,000 orders through third-party payment gateways $600,000 through bank transfer and cash (not subject to platform fees) $100,000 orders through SHOPLINE Payments were imported through open API (not subject to Platform Fees)
Platform Fee Calculation	Step 1: Calculate Platform Fee Limit $2,500 ÷ 0.25% = $1,000,000 Step 2: Calculate Platform Fee ($900,000 - $1,000,000) = -$100,000 < 0
Explanation	Since the $900,000 in payment flow is less than your $1,000,000 Platform Fee Limit, the remaining chargeable amount is $0. As a result, the final Platform Fee is $0.

Bill Calculation and Generation

Building upon the Platform Fee calculation logic explained earlier in the Introduction to Enterprise Platform Fees section, this section will guide you through understanding and viewing Platform Fee bills within your Enterprise admin panel. We'll also cover the conditions for bill generation and payment policies.

Platform Fee Calculation in Your Admin Panel

To simplify reconciliation, the Enterprise admin panel displays your Platform Fee Limit (calculated based on your Subscription Fee) as a dynamic value called the Remaining Platform Fee Limit.

This limit is automatically applied to offset each transaction completed through SHOPLINE Payments or third-party payment gateways. The Remaining Platform Fee Limit is constantly updated and visible within the admin panel (usually refreshes every minute).

Conditions of Bill Generation

A Platform Fee bill will be generated if either of the following conditions is met:

If the Enterprise plan for the organization expires, a bill will be generated. For example, if the current Enterprise plan is valid from 10/06 to 11/06, and the next plan is valid from 11/06 to 12/06, a Platform Fee bill will be generated when the current plan expires on 11/06 and when the next plan expires on 12/06.
If the Enterprise plan for the organization ends prematurely, a bill will be generated.

Platform Fee Payment Policies

After Platform Fee bills are generated, merchants have 7 days to make the payment. If overdue by 5 days, the system freezes the backend of all stores; if overdue by 7 days, it freezes both frontend and backend. Stores will return to normal once the bill is successfully paid.

Accessing Your Platform Fee Bills

You can view your Platform Fee bills and other platform-related values, such as the remaining Platform Fee limit and platform fee ratio, from your SHOPLINE Enterprise admin panel. Follow these steps:

From your SHOPLINE Enterprise admin panel, go to Bill management.
In the Current plan section, you can find the values for the Remaining Platform Fee limit and Platform Fee ratio.
Click View bills in the upper right corner to access all the bills for your Enterprise plan.
Click on the Bill type filter and select Platform Fees to view and manage your Platform Fees specifically. You can further apply other filters to find specific bills.