Understanding Enterprise Platform Fees – SHOPLINE Help Center

Platform Fees are one of the two main charges associated with the SHOPLINE Enterprise plan, alongside Subscription Fees. These fees are applied to all stores under your enterprise for the use of SHOPLINE’s platform services.

This guide walks you through how platform fees are calculated, how waivers are applied, and what triggers a bill, helping you stay on top of your enterprise-level billing.

Introduction to Platform Fees

Platform Fees refer to the charges incurred for using SHOPLINE’s platform, specifically for processing orders generated across all stores under your Enterprise account. This section outlines the types of platform fees, how they are calculated, and provides examples to help you better understand the calculation logic.

Platform Fee Types

Platform fees under the SHOPLINE Enterprise plan are categorized according to the channel through which an order is placed. They fall into three types: Online, In-person, and B2B. The table below outlines the definition and applicable scenarios for each.

Type	Description
Online	Applies to orders placed by customers through online channels, including your online store, the Shopper App, or social commerce platforms.
In-person	Applies to orders created by the merchant using the POS system.
B2B	Applies to B2B orders placed via the B2B storefront login, draft order link, backend company page, or through an API with B2B attributes.

Important Note: Only transactions processed through SHOPLINE Payments or third-party payment gateways are subject to platform fees.

Platform Fee Calculation

The platform fee is calculated using the following formula. If the calculation result is positive, a platform fee will be charged. If the result is less than or equal to zero, no platform fee will be incurred.

(Payment Amount through Specific Payment Methods x Platform Fee Ratio) - Platform Fee Waiver

These relevant fee items are explained below:

Fee Item	Description
Payment Amount using Specific Payment Methods	The total amount paid for transaction orders processed through SHOPLINE Payments and third-party payment gateways across all stores under your enterprise plan.
Platform Fee Ratio	A fee ratio agreed upon between your business and SHOPLINE. This rate, when multiplied by the total payment amount using specific payment methods, results in the Platform Fee before applying any waivers.
Platform Fee Waiver (= Subscription Fee)	A fee that can be applied to waive charges on specific transactions that are subject to a platform fee. The Platform Fee Waiver is equal to the amount of your Subscription Fee.

Platform Fee Calculation Examples

Example 1
Scenario	Enterprise A pays a $2,000 subscription fee per month. The agreed-upon platform fee rate is 0.25%. Their monthly GMV is $1,800,000: $700,000 orders completed through SHOPLINE Payments $500,000 orders through third-party payment gateways $600,000 through bank transfer and cash, all from online stores (not subject to platform fee)
Platform Fee Calculation	($1,800,000 - $600,000) x 0.25% - $2,000 = $3,000 - $2,000 = $1,000
Explanation	After applying all calculations and the waiver, the Platform Fee amounts to $1,000.

Example 2
Scenario	Enterprise B pays a $2,500 subscription fee per month. The agreed-upon platform fee rate is 0.25%. Their monthly GMV is $1,600,000: $400,000 orders completed through SHOPLINE Payments $500,000 orders through third-party payment gateways $600,000 through bank transfer and cash (not subject to platform fees) $100,000 orders through SHOPLINE Payments were imported through open API (not subject to platform fees)
Platform Fee Calculation	($1,600,000 - $600,000 - $100,000) x 0.25% - $2,500 = 2250 - 2500 < 0
Explanation	Since the platform fee after applying the waiver is less than zero, the Platform Fee is waived.

Factors Affecting Platform Fees

The generation of platform fees is influenced by three main factors:

Order Source

All order sources, including online stores, POS, live sales, post sales, messages, etc., that generate online payment transactions will incur platform fees.

Notes:

Orders created through internal operations on the admin panel, such as creating orders through draft forms, and orders imported through open API will not incur platform fees.
In the case of a refund or return for an order, the corresponding platform fees will not be refunded to the merchant.

Payment Channel

Payments completed through third-party payment gateways and SHOPLINE Payments will incur platform fees. Currently, payment channels for which platform fees will not be charged include:

Custom Payments
Cash on Delivery (COD)
Gift Cards (only the amount paid with gift cards is exempt from platform fees)
Cash Payments
Bank Transfers
AdjustPay

Platform Fee Ratio

When the payment amount (processed through SHOPLINE Payments or third-party payment gateways) is fixed, the platform fee is determined by the negotiated platform fee ratio. If the platform fee percentage is 0, no platform fees will be charged.

Bill Calculation and Generation

Building upon the platform fee calculation logic explained earlier in the Introduction to Platform Fees section, this section will guide you through understanding and viewing platform fee bills within your Enterprise admin panel. We'll also cover the conditions for bill generation and payment policies.

Platform Fee Calculation in Your Admin Panel

To simplify reconciliation, the Enterprise admin panel converts the Platform Fee Waiver (equivalent to your subscription fee) into a usable value called the Remaining Platform Fee Limit. This limit is calculated by dividing the subscription fee by the platform fee rate.
3.1_EN.png This limit is automatically applied to offset each transaction completed through SHOPLINE Payments or third-party payment gateways. The remaining limit is constantly updated and visible within the admin panel (usually refreshes every minute).

The formula for calculating the actual platform fee you owe is:

(Payment Amount through Specific Payment Methods - Platform Fee Limit) x Platform Fee Ratio

Here's a breakdown of the terms used in the formula:

Fee Item	Description
Payment Amount (using Specific Payment Methods)	The order amount customers pay through SHOPLINE Payments and third-party payment gateways.
Platform Fee Limit	The fee used for waiving order payments that are subject to a platform fee, calculated by Subscription Fee ÷ Platform Fee Ratio.
Platform Fee Ratio	A percentage agreed upon between you and SHOPLINE when joining the SHOPLINE Enterprise plan.

Notes:

Only transactions completed through SHOPLINE Payments and third-party payment gateways like Stripe, PayPal, Adyen, Airwallex, and Tyro (for POS) will be included in the platform fee calculation.
When the currencies of multiple values differ, SHOPLINE uses the currency exchange rates provided by the third-party company Open Exchange and updates them daily.

Conditions of Bill Generation

A platform fee bill will be generated if either of the following conditions is met:

If the Enterprise plan for the organization expires, a bill will be generated. For example, if the current Enterprise plan is valid from 10/06 to 11/06, and the next plan is valid from 11/06 to 12/06, a platform fee bill will be generated when the current plan expires on 11/06 and when the next plan expires on 12/06.
If the Enterprise plan for the organization ends prematurely, a bill will be generated.

Platform Fee Payment Policies

After platform fee bills are generated, merchants have 7 days to make the payment. If overdue by 5 days, the system freezes the backend of all stores; if overdue by 7 days, it freezes both frontend and backend. Stores return to normal once the bill is successfully paid.

Accessing Your Platform Fee Bills

You can view your platform fee bills and other platform-related values, such as the remaining platform fee limit and platform fee ratio, from your SHOPLINE Enterprise admin panel. Follow these steps:

From your SHOPLINE Enterprise admin panel, go to Bill management.
In the Current plan section, you can find the values for the Remaining platform fee limit and Platform fee ratio.
Click View bills in the upper right corner to access all the bills for your Enterprise plan.
Click on the Bill type filter and select Platform fees to view and manage your platform fees specifically. You can further apply other filters to find specific bills.