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Connecting Your WeChat Official Account to SHOPLINE

To help you manage messages more efficiently, you can connect your WeChat Official Account to SHOPLINE Message Center. This integration allows you to easily, quickly, and securely manage and send messages to your followers, and use message templates to send notifications to customers.

Important Note: To receive and send messages via your WeChat Official Account, you need to complete the necessary configurations in the official account's admin. However, the capability to send and receive specific messages are determined solely by WeChat.

 

 

Connecting Your WeChat Official Account

Before You Start

Ensure you have an active WeChat official account. Click here to create a WeChat account If you haven’t.

Connecting the Account to SHOPLINE

  1. Retrieve the following information from your WeChat account. We will use them later during the connection process.
    1. Log into the WeChat Official Account Platform, go to Settings and Development > Basic Configuration, and copy the AppID and AppSecret.
      1-1.1 AppID AppSecret.png
    2. Go to the Account Info section and download the QR code of your official account.
      1-1.2 QR.png
  2. From your SHOPLINE admin panel, go to Channels > WeChat Official Account.
  3. Click the Connect Now button to begin the connection process.

  4. In the Connect WeChat Official Account pop-up dialog, paste the AppID and AppSecret you just retrieved into the corresponding fields and upload the QR code.

  5. The system will automatically generate the SHOPLINE IP address, URL, and token. 
  6. Return to your WeChat official account admin to configure this information from step 5.
    1. Add the IP address: Go to  Basic Configuration, click View next to IP whitelist, and paste the IP address in the pop-up dialog.
      1-6.1.1 whitelist.png
    2. Add the URL and Token: In Basic Configuration, go to the server configuration section and paste the URL and token into the corresponding fields.
      1-6.2 URL Token.png
  7. Return to your SHOPLINE admin panel and click Connect Now in the Connect WeChat Official Account pop-up dialog. Once these configurations are completed, you successfully connect your WeChat official account to SHOPLINE, allowing you to manage WeChat messages from SHOPLINE.

 

 

Managing WeChat Official Account Messages

Once the connection is established, you can manage WeChat Official Account messages within SHOPLINE:

  1. From your SHOPLINE admin panel, go to Channels > Messages and click  the View messages button.
    eg1.png
  2. The Message Center panel opens in a new tab. From the left navigation bar, select the WeChat icon to view and respond to customer messages from WeChat. You can also filter and manage messages.
    eg2.pngeg3.png

Please note that currently, SHOPLINE Message Center only supports sending text and emoji messages via the WeChat Official Account channel. Due to WeChat's policies, you can only reply to a maximum of 5 messages within 48 hours with the same customer, whichever occurs first. After this limit, you need to wait for the customer to send a new message so you can start another session. Learn more details about WeChat's policies in the next section.

 

 

WeChat Official Account Messaging Policies

Sending messages to your customers through your WeChat official account is free, but there are limits on the time and number of messages:

  • Customer Sends a Message: 5 messages within 48 hours.
  • Customer Clicks Custom Menu: 3 messages within 1 minute.
  • Customer Follows Your Official Account: 3 messages within 1 minute.
  • Customer Scans a QR Code: 3 messages within 1 minute.
Note: The limits for the above four categories are independent from each other. For example, when a customer clicks a menu item, it consumes one message from the Customer Clicks Custom Menu category, without affecting the Customer Sends a Message quota.

 

Template Messages

If you need to send service notifications to customers, the official account can use specific content templates to actively send messages. A single official account can support up to 25 templates, with a daily limit of 100,000 template messages. This limit may increase with a larger follower base, depending on WeChat's policy.

Please be aware that the information provided here may change according to updates in WeChat's official messaging policies. For the most accurate and up-to-date information, refer to the WeChat customer service information documentation or directly contact WeChat support.