Excluding Specific Products from Discount Settings – SHOPLINE Help Center

You can refine your pricing strategies by excluding specific products in discount settings. This feature helps protect profit margins on high-cost or limited-stock items, promote slow-moving or seasonal products, and target promotions to the right products for maximum impact.

This article will guide you on how to set up this feature in your discount settings. By selectively excluding products, you can ensure that your discount campaigns effectively support your business goals.

Note: This feature is currently available in early access. If you're interested in trying it out, please contact the SHOPLINE support team.

Applicable Discount Types and Exclusion Rules

The product exclusion feature is available in the settings for both automatic discounts and discount codes, but the available exclusion options differ by discount type. For order discounts, which apply to all items in an order, you can exclude product categories, specific products, or individual SKUs. For product discounts, exclusions are limited to the selected product categories, from which you can exclude specific products or individual SKUs.

Refer to the table below for detailed rules on all discount types:

Discount Type	Discount Activity	Applicable Product Type	Excludable Product Type
Order	Amount off order	All types	Product category, Product, SKU
	Discount on Nth item	All types	Product category, Product, SKU
	Price for multiple items	All types	Product category, Product, SKU
	Discount on the lowest-priced item	All types	Product category, Product, SKU
Product	Amount off products	Product category	Product, SKU
		Product	N/A
		SKU	N/A
	Buy X get Y	Product category	Product, SKU
		Product	N/A
		SKU	N/A
	Discount on Nth item	Product category	Product, SKU
		Product	N/A
		SKU	N/A
	Price for multiple items	Product category	Product, SKU
		Product	N/A
		SKU	N/A
	Discount on the lowest-priced item	Product category	Product, SKU
		Product	N/A
		SKU	N/A
Shipping	Free shipping	All products	Product category, Product, SKU
		Product category	Product, SKU
		Product	N/A
		SKU	N/A

Note: For Buy X get Y discounts, the excluded products / SKUs apply to both the "X" and "Y" items.

Steps to Exclude Products from Discounts

To exclude specific items from your discounts, follow these steps:

Important:

Product exclusions are not currently reflected in the Design Maker for Campaigns app. As a result, excluded products may still appear on landing pages created using the app. Please be cautious when deciding whether to create landing pages for campaigns with product exclusions.
Discount activation for excluded products follows the predefined discount matching logic. If a product is excluded from all applicable discounts, it will not be included in any discount calculations.

From your SHOPLINE admin panel, go to Discounts. Click Create a discount to set up a new campaign or select an existing campaign to edit.
On the discount settings page, complete or update the required campaign details. If your settings meet the criteria for product exclusions, the Exclude specific products section will appear.
Toggle Enable product exclusion to display the available exclusion options. Choose the desired product types for exclusion, then click Add excluded collections or Add excluded products.

Note: If you select all SKUs of a product, any future SKUs added to that product will not be automatically included in the exclusion list. They must be added manually.
In the pop-up window, select the specific product categories, products, or SKUs to exclude from the discount and click Select.
Review your settings and click Add or Update to apply the changes.