Creating SHOPLINE Shipping Labels (US)

Once you’ve activated your SHOPLINE Shipping carrier services, you can begin purchasing shipping labels directly in the Orders module for individual or bulk orders, streamlining your entire fulfillment process.

This article will guide you through the steps to create shipping labels in the SHOPLINE admin panel and introduce the label management interface, helping you complete shipments efficiently and manage orders more effectively, ultimately enhancing customer satisfaction.

Creating a Shipping Label for an Individual Order

Follow these steps to create and purchase a shipping label for a single order:

1. In your SHOPLINE admin panel, go to Orders and select the order for which you want to create a shipping label. 
   
2. In the Not shipped section, click the Create shipping label button. This button appears only when the following criteria are met:

• The current account has permission to create shipping labels.
• The order has not been canceled.
• The items require shipping and the unfulfilled quantity is greater than zero.
• Both the sender and recipient addresses are within the serviceable area of SHOPLINE Shipping.
• The address information is complete. The following recipient and sender details are required fields: Name, Mobile number, Postal code, Country/Region, State/Province, and City.

3. The system will auto-fill relevant shipping information, which you can review and modify as needed:
   

• Shipping Addresses: 

  • The sender address defaults to your current shipping location. You can modify it for this shipment if needed.

    Note: Any changes made here apply only to this shipping label and will not affect your store's location information.

  • The recipient address is automatically pulled from the order and can be edited.
• Item Quantity: The system will auto-populate the maximum fulfillable quantity.
• Package and Weight: 
  • A default package will be selected based on your settings in Settings > Shipping and delivery > Package. 
  • The system will calculate the total weight by combining the item weight and the package weight. 
  • If you want to add a package manually, please note:
    • Package dimensions will be automatically rounded. Please avoid entering decimal values.
    • Manual settings apply only to the current shipment and will not be saved. To save package information, go to Settings > Shipping and delivery > Package.
• Shipping Services:

  • Preferences: The system will match available shipping services based on your shipment details. Eligible services are listed from lowest to highest cost. If the customer selected a shipping option at checkout, it will be marked as Customer-selected service.
     

    Note: The displayed prices are estimates. The final charge may be affected by taxes, exchange rates, and other factors. Please refer to the carrier’s actual assessment for the final billing amount.

• All: If no services match in Preferences, switch to the All tab to view compatible but currently disabled services. You can choose to enable them.

  Note: Services enabled for a single shipment will not be saved. To enable a service permanently, go to Settings > Shipping and delivery > Shipping label.

4. Depending on the selected carrier and service, additional fields, such as recipient email, may be required. Fill in all necessary information.
   
5. In the Summary section, you can review the estimated cost, select the shipping date, and choose whether to notify the customer.
6. Click Purchase shipping label. The system will perform the following checks:
   • Logistics bill status: The system checks whether your store has any outstanding or unvoided logistics bills. If so, you must resolve these before purchasing a new shipping label.

   • Shipping information: The system checks whether all shipping details are complete and meet carrier requirements. If there are issues with the addresses, items, weight, or packages, specific reasons will be displayed at the top of the page. Follow the instructions to update the information and submit again.

     

7. If the checks pass, you can choose a payment method. The process differs depending on the method:

   

   • Automatic payment disabled: Select a bank card, PayPal, or other available payment method, then complete the payment as prompted. Once payment is successful, the page will redirect to Label details. You can also view and print the corresponding shipping label record under Orders > Shipping labels. If the label purchase fails, the page will show the specific reason. You can update the relevant information according to the instructions and repurchase.

   • Automatic payment enabled: If you’ve linked a bank card and agreed to the automatic payment terms, the system will automatically charge the linked card when you purchase shipping labels. After submitting the purchase, you can stay on the page to wait, or click Run in background to leave. Once the task is completed, you will receive a notification. You can also go to Orders > Shipping labels > Label tasks to check the progress.

     Note: For detailed setup instructions, see "Linking a Bank Card and Enabling Automatic Payment."

     

• Label purchased successfully: Once the shipping label is generated and the automatic payment is processed, you will be notified. You can go to Label details or Shipping labels list to view and print the label.
• Label purchase failed: If the shipping label purchase is unsuccessful, take action based on the reason.
  • Incomplete label information: Follow the prompt at the top of the page to update the address, package or other details, then resubmit. If the task is running in the background, click Edit label information to open the details page. To modify items or quantities, click Cancel shipping first, and return to the order details page to initiate the shipment again.
  • Automatic payment failed: If the shipping label was created but the automatic payment failed, the system will prompt you to go to Bill details to pay again. If the bill expires or is canceled, the purchase fails and you will need to purchase the shipping label again.

Creating Shipping Labels for Multiple Orders

You can create shipping labels for multiple orders at once to improve shipping efficiency.

Bulk Creation Limitations

• You can select up to 50 orders at a time.
• If the selected orders contain more than 250 fulfillment records in total, the system will display an error. You’ll need to reduce your selection.

Steps to Create Labels in Bulk

1. In the Orders list, select the target orders and click Create shipping label to open the bulk creation page.

   Note: If any orders do not meet the shipping requirements, the system will flag them in a pop-up window, and shipping labels cannot be created for these orders.

   
   

2. On the bulk creation page, the system will automatically populate relevant shipping information and match suitable shipping services based on your selections. You can:

• Edit Individually: Hover over a specific order and click the down arrow to modify details such as the delivery address, items, package, weight, shipping service, email, and notes.
  
• Batch Edit: Select multiple orders to access the following bulk actions:
  • Edit package: Change the package type for selected orders.
  • Edit shipping services: Adjust the selected shipping services.
  • Edit pickup method: Adjust the selected pickup method.
  • More actions > Edit total weight: Modify the total package weight.
  • More actions > Cancel shipping: Cancel shipping for selected orders.

3. The page displays the Total labels and the Estimated cost based on your current orders, updating in real time as you adjust your selection. Once you've confirmed the details, click Bulk buy to submit. The system will check for any outstanding or unvoided SHOPLINE Shipping bills. If there are any, you must resolve these before proceeding.
    

4. If the checks pass, you can choose a payment method. The process differs depending on the method:

   • Automatic payment disabled: Select a bank card, PayPal or other available payment method, and complete the payment as prompted. Once payment is successful, label creation for the selected orders will begin.

   • Automatic payment enabled:  If you’ve linked a bank card and agreed to the automatic payment terms, the system will automatically charge the linked card when you purchase shipping labels. You do not need to stay on the page. You will be notified once the process is completed.

     Note: For detailed setup instructions, see "Linking a Bank Card and Enabling Automatic Payment."

   

5. After submitting Bulk pay, the system will process each label individually. A failure on one label does not affect the others. You can go to Orders > Shipping labels > Label tasks to view the progress or results.
6. Based on the outcome, you can take the following actions:
   • X labels purchased successfully: Go to Shipping labels to view and print the labels.
   • X labels purchase failed: Go to Repurchase labels to view the specific reasons, update the information, and submit again.
   • Y/X labels purchased successfully: You can view and print the successfully purchased labels in Shipping labels. For the failed labels, go to Repurchase labels to view the reasons and repurchase.
   • Payment failed: This only applies when automatic payment is enabled. If the automatic payment fails, go to Bill details to pay again. You do not need to purchase the label again after the payment is successful. If the bill expires or is canceled, you will need to repurchase.
      

Linking a Bank Card and Enabling Automatic Payment

• When you first use the automatic shipping label purchase feature, the system will guide you to link a bank card and agree to the automatic payment terms.

  

• Once the shipping label is successfully created, the system will automatically charge the linked card. No manual payment is required.
• To change the bank card, click the card information on the page to go to Billing.

• If there is no available bank card, for example, if the previously linked card has been unlinked, the last four digits will not be displayed. You can still submit the shipping label purchase. If the automatic payment fails, go to Bill details to complete the payment.

  Note: SHOPLINE Shipping currently does not support disabling automatic payment independently. To unlink a bank card, go to Billing.

Viewing Shipping Label Purchase Progress

Go to Orders > Shipping labels > Label tasks to view the progress and results of recent shipping label purchase tasks.

Task statuses include:

• Pending: The purchase task has been submitted and is waiting to be processed.
• Processing: The system is processing the label purchase. Please wait patiently.
• Completed: The label was purchased successfully. Click View label to view and print.
• Creation failed: Some information or shipping conditions do not meet the requirements. Click Purchase again to view the reason, update the information, and repurchase.
• Partially successful: This only applies to bulk buy. Some labels were purchased successfully. Click View label to view and print. For labels that failed to purchase, click Purchase again to view the reason, update the information, and repurchase.
• Payment failed: The payment was not completed. Click Pay now to go to Bill details and complete the payment.

Viewing Shipment Status

After you successfully purchase shipping labels—either individually or in bulk—the status of the corresponding orders will automatically update to Shipped. At this point, the tracking information is already filled in and can no longer be edited manually.

You can click the tracking number to view detailed shipping label information, including:

• Tracking information
• Delivery address
• Carrier name
• Shipping date
• Package dimensions (length, width, height, unit)
• Total weight
• Shipping service and cost
• Shipping status and tracking history

Managing Shipping Labels

The Shipping labels page is your main interface for managing shipping labels that have been successfully created and paid for through SHOPLINE Shipping. From this page, you can perform the following actions:

Viewing Shipping Label Information

Each shipping label record displays key details. You can use filters to quickly locate specific labels. The following information is available:

• Shipment number and label status
• Delivery status and tracking number
• Shipping fee

Bulk Actions

You can select up to 100 labels at a time to perform the following bulk actions:

• Bulk Void: 
  • Available only for labels that are not yet voided and have a delivery status of Awaiting pickup.
  • Once voided, the system will automatically confirm with the carrier. If the label is confirmed unused, a credit adjustment will be issued for future billing deductions.
• Bulk Print: 
  • Available only for labels that are not voided.
  • Supports printing both shipping labels and packing slips.
• Print commercial invoice

Repurchasing Shipping Labels

Labels will appear in the Orders > Shipping labels > Repurchase labels list in the following situations:

• Creation failed: For example, the sender or recipient address, package information, or carrier service does not meet the requirements. The list displays specific failure reasons, such as "Purchase failed - incorrect recipient address."
• Label voided: You have manually voided a label. If you still need to fulfill the shipment, you can create and purchase a new shipping label.

Editing Repurchase Labels 

In Repurchase labels, you can review the retry reason, update the relevant information, and resubmit the purchase. To modify items or quantities, click Cancel shipping first, then resubmit from the order details page. Once canceled, the record will be removed from the Repurchase labels list.

Batch Processing Repurchase Labels

To process multiple labels at once, select the relevant records and edit the package, shipping service, pickup method, or total weight in bulk. You can also go to More actions > Cancel shipping to cancel shipments in bulk. After making updates, the total labels and estimated cost will update in real time based on your selection. After confirming the information, click Bulk pay to submit the purchase again.

Managing Carrier Settings

Click Manage carriers to go to Settings > Shipping and delivery > Shipping labels, where you can configure available carriers and shipping rules.