Printing Comment Labels in Live Shopping

After a customer leaves a keyword-matching comment that triggers the creation of a draft order during your livestream, you can choose to print the comment labels either manually or automatically to streamline your order fulfillment process.

Follow this guide to learn how to set up your printer and print comment labels efficiently.

Setting Up the Printer and Required Software Before Printing 

Follow the steps below to configure your printer settings before printing the comment labels:

1. From your SHOPLINE admin panel, go to Channel > Live Shopping.
2. In the Settings section, find Comment labels and click Set.
3. Enable Print comment labels, and the relevant setting options will be displayed.
4. Follow the steps in the Making this work in 4 steps section to complete the software installation and perform a test print.
   
   4.1 Install OpenJDK: Click the Install button for OpenJDK based on your computer’s operating system. In the new tab, download the OpenJDK software and follow the on-screen instructions to complete the installation.
   
   
   4.2 Install SLPrinter: In Step 2, click Install on the Install SLPrinter card, then follow the on-screen instructions to complete the installation.
   
   
   4.3 After finishing installing the software, proceed to Step 3 to perform a test print. Click Test now in the Test printer card. In the pop-up window, preview the label, then click Test to start the test.
   
   4.4 In Step 4, click the blue text Live comments or Comment management to preview where the label printing feature can be used. For detailed printing instructions, refer to Printing Comment Labels from Livestream Manually.

5. Once the printer is working properly and the test label is printed successfully, click Update to save the settings.

   
    

Enabling and Configuring Comment Label Printing

Before you start the livestream and print the comment labels, make sure you have turned on Print Comment Label to enable comment label printing. When turned off, printing will be unavailable.

To make the printing process more efficient, you can turn on Auto-print comment labels. When enabled, comment labels will be printed automatically whenever a customer leaves a comment containing a matching keyword.

Moreover, if you want to customize the label, click Configure under Label content to select the information displayed on the printed label, such as customer name, product name, or order time.

• Label type: Depending on your label printing needs, you can choose either Continuous paper or Label paper with spacing.
• Label size: You can set the label width manually by selecting Custom width, or choose Width follows the printer to use the default width set by your printer.
• Label content: Select the specific information you want to include, such as customer name, phone number, address, and more. If a selected field is empty when printing, it will be skipped automatically.

Printing Comment Labels from Livestream Manually

There’re two ways to print the comment labels. Follow these steps:

On the Livestream Page

1. Click the livestream for which you want to print the comment labels.
2. In the Livestream Studio, find the Instant message panel on the right side of the screen.
3. Locate the comment you want to print, then click the printer icon next to the comment.

On the Message Management Page

1. Click the triangle icon next to the customer for whom you want to print the comment label.
2. Locate the comment you want to print, then click the printer icon next to the comment.