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Managing and Paying Bills in SHOPLINE Billing

The Billing module in your SHOPLINE Admin lets you view, manage, and export bills for your subscription plan, paid apps and additional services (such as Member System, or SHOPLINE POS), and transaction fees. You can review detailed billing records, understand billing cycles, manage billing methods such as online payments, and update your billing information in one place.

This guide walks you through how to view and export bills, understand billing charge types, and set up or manage billing payment methods to ensure your store’s billing and payments run smoothly.

Notes: 

  • If you’re new to SHOPLINE or are about to receive your first bill, your first bill is typically generated after your free trial ends or when you purchase or upgrade a plan. For how billing begins and what to expect from your first payment, see the "SHOPLINE Pricing Plans" guide.
  • SmartPush billing is not shown or managed in the Billing module, it can only be viewed within the SmartPush app itself.

 

 

Checking Your Subscription Plans, Additional Services, and Apps

Before reviewing your bills, you may first want to check what your store is currently subscribed to. The Subscriptions page displays your store plan, additional services, and app subscriptions, along with each subscription’s current tier, next billing date, and auto-renewal status.

To check your subscriptions:

  1. In your SHOPLINE admin, go to Settings > Subscriptions.
  2. Select the tab for the type of subscription you want to check: Store plans, Additional services, or App subscriptions.
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  3. For each subscription, you can view its current tier (for example, Free, Lite, or Premium), Next billing date, and Auto-Renewal status. Click Manage to make changes, such as upgrading or turning Auto-Renewal on or off.
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Note: Settings > Subscriptions is where you check and manage what your store is subscribed to. To view past bills, export billing records, or set up payment methods, use Settings > Billing instead. For more information, see the "Viewing and Exporting Bills for Billing Review and Accounting" section below.

 

 

Viewing and Exporting Bills for Billing Review and Accounting

This section helps you review detailed billing records, track billing history, and export bill data for settlement, accounting, reconciliation, and internal reporting. By viewing and exporting bills, you can verify charges for subscription plans, apps, and transaction fees, confirm settlement amounts, identify unexpected costs, and maintain accurate financial records for your store.

To locate and export your bills, follow the steps below:

  1. In your SHOPLINE admin, go to Settings > Billing. Under the Bill list section, choose between Billing list to review charges for subscription plans, paid apps, channel services, and more, or Transaction Fee flow to check slips for transaction fees.

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  2. If you want to view the details of any record, simply click on the respective item.

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  3. To export data, use the Export bill feature. Let's use the Billing list as an example:

Method 1: Export data for selected items

  1. Select the items you want to export, click Export bill, then select Bill list.

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  2. On the pop-up window, select Selected data and click Export.

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Method 2: Export data that meet specific filter conditions

  1. Apply your desired filters, click Export bill, then select Bill list.

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  2. On the pop-up window, select Data that meet the filter conditions and click Export.

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Note: The exported bills are in CSV format, allowing you to view more detailed billing information.

 

 

Types of Billing Charges

Your bill may include several types of charges. The three most common are:

  • Subscription Plan Bill: This type of bill details the cost of your SHOPLINE subscription plan. The subscription fee is based on your chosen plan and the billing cycle.
  • Transaction Fee Bill: This covers bills generated for store transactions processed through third-party payment providers. The fee is calculated based on order amounts and a specified transaction fee rate. Refer to the "Transaction Fee Bills Overview" for more information.
  • Additional Service Bill: This type of bill covers supplementary paid services that extend your store's core functionality beyond your subscription plan, such as Facebook fan page, or Social Commerce Pro. 
  • Application Bill: This type of bill includes the costs associated with subscribing to applications installed from the SHOPLINE App Store, which are determined by the application developers, such as Member System, SHOPLINE POS, and Multichannel Connect. Each service has its own pricing and billing cycle. For details, refer to that service’s pricing article (for example, "Member System Plans and Pricing").

Note: Auto-renewal toggles, credit card binding, and deduction sources can differ depending on the service — for example, your subscription plan and Settings > Billing use one set of controls, while some additional services and apps may have their own billing settings. Refer to the "Understanding Automatic Billing Deductions" guide for the full breakdown by service.

 

 

Billing Cycles

The billing cycle is the duration between your two consecutive bills. Currently, you can't choose the specific day of the month to receive the bill.

Billing Cycle Name Billing Cycle Duration Bill Generation Time
Billing list 1 month or 1, 2, or 3 years Start date + (1 month or 1, 2, or 3 years)
Transaction Fee flow 1 month or when the cumulative fee amount reaches a certain threshold 12: 00 AM (UTC+08:00) on the first day of each calendar month

 

Explanation

Billing cycle for subscription plan bills: Refers to the duration of the plan, from the start date to the end date. If you purchase a new plan at the end of the current one, a new subscription plan bill will be generated.

For transaction fee bills, there are two scenarios: 

  • If the cumulative transaction fees for the store reach a certain threshold (e.g., US threshold is USD 70, GB threshold is 60 GBP).
  • If the cumulative transaction fees for the current month do not meet condition 1, a bill is generated at 12:00 AM on the 1st of the following month.

Notes: 

  • There may be a delay of several minutes in the generation of the bill. If the bills are not shown timely, please refresh the page after several minutes.
  • To avoid any disruption to normal store operations due to delayed payment, we recommend that you settle your bills promptly.

 

 

Billing Payment Methods

Merchants are required to pay their bills promptly once they have been generated; otherwise, the account might become inactive. You can pay your bills using two available methods: Online Payment or Bank Transfer.

Online Payment

Currently, SHOPLINE supports bill payments through credit cards or PayPal. When making payments, select the correct payment cycle and method to proceed with the payment.

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Method 1: To bind a bank/credit card (Visa/Mastercard) during payment:

  1. On the bill payment page, select Add card and pay, then click Pay now to open the card binding dialog.

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  2. Follow the prompts to bind your Visa/Mastercard and complete the payment.

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Method 2: To bind a bank card/credit card (Visa/Mastercard) from Billing module in advance:

  1. In your SHOPLINE admin, go to Settings > Billing. 

  2. Under the Billing/Payment information section, click + Add a bank card to bind a Visa/Mastercard credit card. 

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  3. Set the bound card as the default payment method for future manual bill payments and automatic deductions.

Notes: 

  • If you have multiple cards, go to Settings > Billing > Billing/Payment information section and set one card as the default card. After a default card is set, both manual payments and automatic billing deductions use this card by default.
  • To enable automatic billing deduction, you must first bind a valid bank card/credit card. Auto-Renewal supports online payment via a bound bank card or credit card only. PayPal is not supported for Auto-Renewal. Refer to the "Guide to Automatic Billing Deduction" for more information.
  • When paying multiple bills at once using combined payment, only bank card/credit card is supported. This ensures all bills in a combined payment can be processed successfully.
  • If this is the first time you’re binding a card to a store under your merchant account, you may see a small verification charge (around 1 USD). This amount is automatically refunded to your card within 7 business days, and does not count toward your bill payment. Refer to the "Understanding Automatic Billing Deductions" guide for details.

 

Bank Transfer

For merchants who cannot use online payments or have established a company and need to proceed with a corporate bank transfer, an offline payment method is available. Follow the steps below:

  1. Contact your Merchant Success Manager for the corporate account details.
  2. Complete the bank transfer, ensuring not to make duplicate payments.
  3. Submit proof of the offline transfer to your Merchant Success Manager.
  4. Your Merchant Success Manager will process the payment. Once completed, the bill will be marked as paid.