SHOPLINE and Cin7 Omni Integration Guide – SHOPLINE Help Center

The SHOPLINE Cin7 Omni app syncs product, order, inventory, customer, and shipping data between your SHOPLINE store and Cin7 Omni. It connects your store with your inventory and warehouse system to automate workflows, improve fulfillment efficiency, and reduce errors.

This guide covers installation, basic setup, and data sync rules for connecting SHOPLINE with Cin7 Omni.

Connecting SHOPLINE and Cin7 Omni

To connect Cin7 Omni with SHOPLINE, follow these steps:

Go to the SHOPLINE App Store, search for and install Cin7 Omni for your store. Once authorized, the app will be able to access your store data.
Enter your Cin7 Omni username and password, then click Verify Connection to confirm data access.
Enable or disable the following data synchronization modules as needed:
- Customer and product synchronization
- Inventory synchronization
- Order synchronization
- Shipping synchronization
Enable email notifications to ensure added recipients receive error details every 30 minutes if synchronization fails.

Data Synchronization Scope and Description

The Cin7 Omni app supports initial full and subsequent incremental synchronization. The synchronization rules for different data types are as follows:

Data Type	Sync Direction	Sync Scope	Sync Time
Customer Data	SHOPLINE → Cin7 Omni	Customer Name Email Phone Number Customer Update Information	Real-time sync after a customer is added or updated
Product Data	Cin7 Omni → SHOPLINE	Product Name SKU / Variant Product Price Product Images Product Options Product Dimensions (L/W/H / Volume)	Initial enablement triggers full sync Subsequent sync: After product addition/update Incremental update hourly Products newly added to SHOPLINE from Cin7 Omni are unlisted by default
Order Data	SHOPLINE → Cin7 Omni	Order Details Recipient Information Product SKU / Variant Price / Discount Shipping Fee and Total Order Amount	Real-time sync after successful payment Only syncs "Paid" orders
Inventory Data	Cin7 Omni → SHOPLINE	SKU Stock Quantity Inventory for Each Branch Available Stock (After deducting Safety Stock)	Automatically syncs every 10 minutes Inventory is based on Cin7 Omni Supports "Safety Stock Mechanism" (to prevent overselling) If product or warehouse mapping is not configured, synchronization will be paused, and an error will be displayed
Shipping Data	Cin7 Omni → SHOPLINE	Shipping Status (Dispatched) Carrier Name Tracking Number	Real-time write-back to SHOPLINE after marking as dispatched in Cin7 Omni

Notes:

Before enabling order synchronization, complete Product and Inventory Mapping initialization. An incomplete SKU or mapping prevents successful order sync.
Failed sync data is not lost and enters a retry or suspended queue.

Managing Mappings and Synchronization

Product Mapping

The Product Mapping page allows you to view the Cin7 Omni product name and ID, as well as the SHOPLINE product name and ID they are mapped to, and the inventory information for that product. You can also click the Unmapped tab to manually map SHOPLINE products.

Location Mapping

The Location Mapping page allows you to set the corresponding SHOPLINE warehouse for Cin7 Omni.

Order Synchronization

The Order Synchronization page allows you to view the status of SHOPLINE orders synced to Cin7 Omni. You can also click the SHOPLINE Order Sync Failed and Shipping Sync Failed tabs to view the reasons for failure.