Setting Up Login and Registration Methods

Providing customers with options to sign in or sign up offers several benefits. It enhances user experience by allowing them to choose a method that they prefer or find convenient, such as email, social media, or phone number. This flexibility can lead to increased sign-up rates and reduced friction in the sign-in process.  

Selecting Customer Account Type

From your SHOPLINE admin panel, go to Settings > Customer account. In the Select the client account version to link section, you can select the customer account version to use.

• Classic customer account: Customers log in with email/mobile phone number and password. For new customers, they need to create an account or accept an account invitation from a regular customer.
• New customer account: Customers use email and a one-time verification code for login, and they don't need to create an account or password.

New Customer Account

Customers with new customer accounts can only log in using email and a one-time verification code.

For more information, please refer to New customer accounts.

Classic Customer Account

Click Edit in this section to start setups.

Sign up/sign in method

At Sign up/sign in method, you can set the sign up/sign in methods in the store, and the information that customers need to fill in when registering.

Customers can sign up/sign in through email or mobile phone number, and you need to select at least one method.

Activation Method

With this feature enabled, unregistered customers can activate accounts on the login page.

Unregistered customers may include relocated imported customers and customers imported in Admin.

Other Customer's Registration Profiles

If you want to collect more customer information, you can set it up in the Other customer's registration profiles section. Once set up, customers need to fill in the required information to complete their registration.

You can choose from the following types of customer registration profiles: 

• Last name
• Name
• Gender
• Birthday

Verification

If you enable this function, the system sends a verification email/SMS when customers register, and the verification is required to complete the registration. If you don't enable this function, customers can have access without verification when registering.

Security Verification

This feature enables security verification for customer sign up/sign in, and image verification should be completed for accounts at risk before sign up/sign in.

Enabling Third-Party Login Options for Customers

You can allow customers to sign in to your store using third-party accounts. Follow the corresponding setup guides below to enable each login option:

• Google: Refer to "Enabling Customer Login with a Google Account."
• Facebook: Refer to "Enabling Customer Login with a Facebook Account."
• Apple: Refer to "Enabling Customer Login with an Apple Account."
• TikTok: Refer to "Enabling Customer Login with a TikTok Account."
• LINE: Refer to "Enabling Customer Login with a LINE Account."

Customer Account Closure

To enable customers to close accounts, you can select Enable customer to close account.

• Once you have enabled this function, customers can close their accounts by clicking on Close account on their end.
• After customers have closed their accounts, there is a 10-day period during which they can revoke their account cancellation.
• After the customer has submitted a closure request, you can view the submission time and the time of customer deletion in the customer’s profile page.
• Once the customer's account has been canceled, you receive an email notification informing you that a customer's account has been canceled. 

Login with Multipass

To enable customers from other websites you manage to log in to SHOPLINE stores with the same account, you can click Enable to use the Multipass feature. Please refer to Learn about Multipass.