Logging in to Your SHOPLINE Account

SHOPLINE offers multiple methods for logging in to your store. This article will guide you through the specific steps for each option, providing a comprehensive understanding of the available login methods and helping you log in more efficiently.

Account and Password Login

This represents the most fundamental login method. You can log in using the account and password you established during registration.

Quick Login with Google Account

If you are logging into SHOPLINE for the first time using your Google account, please follow these steps:

1. On the login page, click Sign in with Google. If you are already logged into your Google account, SHOPLINE will automatically register a SHOPLINE email for you using your Google account’s email.

   

2. After successful registration, you will receive a notification in your Google email with your SHOPLINE account’s initial password.

   

3. Going forward, you can use this Google account to quickly log in to SHOPLINE. Alternatively, you can choose to log in with the account and password login method.

To disconnect the Google account for quick login or switch to a new Google account, click on your profile and select Account management. In the Quick login section, click the ellipsis icon [...] next to the Google option and select either Change another Google account or Disconnect.

Quick Login with Facebook Account

If you are logging into SHOPLINE for the first time using your Facebook account, please follow these steps:

1. On the login page, click Sign in with Facebook. If you are already logged into your Facebook account, SHOPLINE will automatically register a SHOPLINE email for you using your Facebook account’s email.

   

2. After successful registration, you will receive a notification in your Facebook email/mobile phone with your SHOPLINE account’s initial password.

   

3. Going forward, you can use this Facebook account to quickly log in to SHOPLINE. Alternatively, you can choose to log in with the account and password login method.

To disconnect the Facebook account for quick login or switch to a new Facebook account, click on your profile and select Account management. In the Quick login section, click on the ellipsis icon [...] next to the Facebook option and select either Change another Facebook account or Disconnect.

Quick Login with Apple Account

If you are logging into SHOPLINE for the first time using your Apple account, please follow these steps:

1. On the login page, click Sign in with Apple. If you are already logged into your Apple account, SHOPLINE will automatically register a SHOPLINE email for you using your Apple account’s email.

   

2. After successful registration, you will receive a notification in your Apple email with your SHOPLINE account’s initial password.

   

3. Going forward, you can use this Apple account to quickly log in to SHOPLINE. Alternatively, you can choose to log in with the account and password login method.

To disconnect the Apple account for quick login or switch to a new Apple account, click on your profile and select Account management. In the Quick login section, click on the ellipsis icon [...] next to the Apple option and select either to Change another Apple account or Disconnect.

Setting Up Account-Level Two-Step Verification

Account-level two-step verification (2FA) adds an extra layer of protection when logging in to your SHOPLINE account. Once enabled, you will need to enter a verification code—using an authenticator app, your account contact email, or your account contact phone number—in addition to your password. This helps protect against unauthorized access—even if your password is compromised—by making it harder for attackers to break into your account.

Benefits of Account-Level Two-Step Verification

• Enhanced security: Prevents unauthorized access even if your password is leaked or stolen.
• Phishing protection: Blocks attackers from logging in without the second verification code.
• Flexible options: Choose an authenticator app, your account contact email or your account contact phone number, depending on what works best for you.

Enabling Two-Step Verification

1. From your SHOPLINE admin panel, click the profile icon in the upper-right corner, and select Account setting.

   

2. Click the Activate two-step verification button under Two-step verification.

   

   Note: Ensure your contact email and phone number are both filled in and verified. If either is missing, you will be prompted to update and verify the information.

3. Enter your current account password to confirm your identity, then click Next.
4. Choose your preferred verification method:
   • Authenticator App: Get a code through any authenticator app that supports time-based verification codes, such as Google Authenticator, Duo Mobile, or Microsoft Authenticator. This method works without an internet connection.
   • Account Contact Email/Phone Number: Get a code sent to your account contact email or phone number. If you choose this option, you'll then select whether to use your account contact email or your account contact phone number.
5. Click Continue, then complete the setup steps for the method you chose (see "Setting Up Your Authenticator App" below for the Authenticator App method).
6. Once setup is confirmed, save your recovery codes (see "Saving Your Recovery Codes" below).

Setting Up Your Authenticator App

If you chose Authenticator App as your verification method, follow the steps below to set it up for your SHOPLINE account.

1. Verify your identity by entering the one-time code sent to your account contact email or phone number, then click Next. If you don't receive it, click Resend.
2. Download and install an authenticator app on your phone (for example, Google Authenticator, Duo Mobile, or Microsoft Authenticator), if you haven't already.

3. Scan the QR code shown on screen using your authenticator app.

   Tip: If you can't scan the QR code, click Can't scan the QR code? to reveal a setup key you can copy and enter into your authenticator app manually, then click Copy Key. Keep your phone secure to avoid losing it — if you lose your device, or can no longer access your codes after uninstalling and reinstalling your authenticator app, contact SHOPLINE support.

4. Enter the 6-digit code your authenticator app generates, then click Confirm and Enable.

Saving Your Recovery Codes

Once two-step verification is turned on, SHOPLINE generates 10 recovery codes you can use to log in — or to turn off two-step verification — if you can't use your usual verification method. Each code is 12 characters long, shown in three groups of four separated by hyphens (for example, xxxx-xxxx-xxxx). Follow the steps below to save your recovery codes:

1. Click Copy Codes to copy all 10 codes, or Download Codes to save them as a text file.

2. Store your recovery codes somewhere safe and easy to access.

   Notes: Each recovery code can only be used once. After you use a code, it no longer works. Only your most recently generated set of recovery codes is valid. If you turn two-step verification off and on again, a new set of codes is generated and your previous codes stop working. If you turned on two-step verification before this feature was introduced to your account, you won't have recovery codes unless you turn two-step verification off and back on to generate a set.

Logging in With Two-Step Verification

When you log in after enabling this feature:

1. Enter your account email/phone number and password as usual.

   

2. Complete account-level verification using your configured method:
   • Authenticator App: Enter the 6-digit code from your authenticator app, then click Continue.
   • Account Contact Email/Phone Number: Enter the code sent to your account contact email or phone number, then click Continue.
     

   • Alternatively, click Verify with a recovery code instead to log in with one of your saved recovery codes.

     Notes: If you enter an incorrect or expired recovery code, you'll see the message "Recovery code incorrect or expired." Check that you're using a code from your most recently generated set, and that you haven't already used it. If you enter too many incorrect codes in a short period of time, you'll be temporarily blocked from trying again.  If you turned on two-step verification before recovery codes were introduced and haven't re-enabled it since, you won't see the recovery code option when logging in.

If your store also has store-level two-step verification enabled, you will complete that step afterward.

Managing Two-Step Verification Settings

You can change or disable account-level two-step verification at any time by returning to Account setting > Two-step verification.

To turn off two-step verification:

1. Click Disable Two-Step Verification.
2. Re-enter your current login password, then click Next.
3. Verify your identity using one of the following methods, then click Disable to confirm:
   • Your currently active method (Authenticator App or Account Contact Email/Phone Number): Enter the verification code.

   • Recovery Code: Enter one of your saved recovery codes instead.

     Note: To change your login account (the email or phone number you use to sign in) or your account contact email/phone number, you'll need to turn off two-step verification first. You can turn it back on afterward.