Member System Plans and Pricing – SHOPLINE Help Center

SHOPLINE's Member System offers a range of subscription plans and pricing options to suit various business needs. This article provides a complete guide to the available plans, billing calculations, relevant policies, and best practices for managing your subscriptions effectively.

Important: As of April 1, 2025, SHOPLINE has adjusted the pricing strategy for the Member System app. Existing subscribers can retain their original plan benefits and pricing until the end of their subscription period, after which the new pricing will take effect automatically.

Member System Plan Overview

Member System offers five plans: Lite, Starter, Growth, Pro, and Custom. These plans are designed to cater to the diverse needs of businesses of all sizes.

When you first install the Member System app, you're automatically enrolled in the free Lite plan, which includes basic features. You can try the Pro plan for free with a 7-day trial to explore its full range of features. If it suits your needs, you can upgrade to Starter, Growth, or Pro at any time to unlock additional advanced features.

For large-scale businesses, SHOPLINE offers tailored Custom plans with personalized solutions. To subscribe or request a quote, contact your SHOPLINE sales representative or the SHOPLINE support team.

Important Note for Existing Users: If you've enabled automatic renewal for your Member System, the new pricing will be automatically applied once your current subscription period ends. To opt out, please manually disable Automatic Renewal under Member System > Billing > Payment method.

Understanding Member System Billing

Member System billing consists of two primary components: Subscription Fees and Additional Order Fees.

Subscription Fees

The subscription fee is a recurring charge (monthly or annually) based on your selected plan. This fee grants you access to the features and services included in the plan. The relevant fee rules are as follows:

Note: Effective March 31, 2026, customers performing a first-time upgrade from Lite to Growth or Pro will receive a 50% discount on their subscription fee for the first three months. To claim this offer, please contact our Merchant Success or Customer Support team.

Fee Rule	Description
Billing Cycle	Plans offer both monthly and annual payment options: Monthly plan: Billing starts upon successful payment and is valid for 30 calendar days. Annual plan: Billing starts upon successful payment and is valid for 365 calendar days.
Plan Upgrade	You can upgrade your plan at any time before it expires: Open the Member System app and click the plan button in the top-right corner. Select a higher-tier plan and click Choose plan. The system will calculate the price difference and apply a deduction for unused days. Choose your preferred payment cycle and method, then click Pay now to complete the upgrade.
Overdue Payments	After your paid plan expires, you will have a 7-day grace period. If your store remains within the plan's order limit during this period, all features stay accessible. If you do not renew after the grace period, your plan will be downgraded to the Lite plan. If you renew within the grace period, the new billing cycle starts from the previous plan's end date.

Additional Order Fees

The Starter, Growth and Pro plans have monthly order-processing limits. If these limits are exceeded, additional order fees will apply. All orders in your store are included in the calculation, regardless of their source or channel. This includes manually created or imported orders, orders migrated via store migration or open API, and orders placed directly by customers.

Notes:

Deleted or canceled orders are NOT included in the count.
Orders without customer information are NOT included in the count. For example, when importing orders from other sales channels via Multichannel Connect, you can choose not to import customer information. For more details, refer to "Importing Customer Information via Multichannel Connect."

The specific fee rules are as follows:

Fee Rule	Description
Charging Rules	If the order volume exceeds the monthly limit, additional order fees will apply based on the plan: Starter (Effective March 31, 2026): Up to 500 orders/month. Every additional 100 orders incur a $10 charge. If the excess is fewer than 100 orders, it is rounded up to 100 orders. Growth: Up to 2,500 orders/month. Every additional 100 orders incur a $10 charge. If the excess is fewer than 100 orders, it is rounded up to 100 orders. Pro: Up to 10,000 orders/month. Every additional 100 orders incur a $5 charge. If the excess is fewer than 100 orders, it is rounded up to 100 orders. Custom: No order limit. Notes: The Lite plan does not allow exceeding order limits. To continue using the app smoothly, upgrading to a higher plan is recommended. See "Impact When Order Limit is Reached" for details. Effective March 31, 2026, when upgrading from Lite to Starter, Growth, or Pro, historical orders are NOT included in the calculation of additional order fees.
Billing Cycle	The billing logic for additional order fees differs depending on whether your plan follows the updated policy effective March 31, 2026. Billing Cycle (Effective March 31, 2026) Under the updated policy, the billing cycle for additional order fees is fully aligned with your subscription billing cycle. The system tracks your order volume within each subscription billing period. If your total orders exceed the plan’s included limit, additional order fees will be calculated accordingly. All charges are applied within the same subscription billing cycle. This simplified approach ensures that order tracking and billing are consistent and predictable. Billing Cycle (Before March 31, 2026) Under the previous policy, the billing cycle for additional order fees was calculated based on specific conditions: Cycle Start Starts on the first day of your current subscription billing period. If no previous additional order fee bill exists: Starts from the first order placed. If a previous additional order fee bill exists: Starts from the end of the last billing period. Cycle End Ends on the last day of the same subscription billing period. If the order limit is exceeded: The cycle ends immediately, and fees are calculated at the end of the billing period. If orders remain within the limit: The cycle ends with the subscription period, and a $0 invoice is generated (no payment required).
Special Cases	First-Time Installation: The first cycle starts when the first order is placed after app installation. No immediate upgrade or additional order fee is required. Upgrading Plans: When you upgrade your plan, the system prorates the order limit based on the days used in your current plan. If the new plan's limit has already been exceeded, an immediate bill will be generated and the excess fees must be paid before activation. The billing cycle will then reset according to the new plan's limit. Orders During Uninstallation: No additional order fees are required for orders generated while the Member System app is uninstalled.
Overdue Payments	If you have unpaid additional order fees, you will not be able to access the Member System or subscribe to a new plan. You must clear all outstanding fees before you can continue to use the app.

Example Calculations

Example 1: Orders Remain within Limit
Scenario	You are on the monthly Growth plan and have generated 2,499 orders in a given month.
Additional Order Fee Calculation	Charging Rules: The Growth plan allows up to 2,500 orders per month. For every additional 100 orders, a $10 fee is charged. If the excess is fewer than 100 orders, it is rounded up to 100. Calculation: 2,499 - 2,500 = -1, meaning you do not exceed the order limit and will incur no additional charges.
Total Bill	Your monthly bill = Growth plan subscription fee only.

Example 2: Orders Exceed Plan Limit
Scenario	You are on the monthly Growth plan and have generated 2,501 orders in a given month.
Additional Order Fee Calculation	Charging Rules: The Growth plan allows up to 2,500 orders per month. For every additional 100 orders, a $10 fee is charged. If the excess is fewer than 100 orders, it is rounded up to 100. Calculation: 2,501 - 2,500 = 1, meaning you have exceeded the limit by 1 order. This will be treated as if 100 orders were exceeded, so you will incur a $10 additional order fee.
Total Bill	Your monthly bill = Growth plan subscription fee + $10 additional order fee.

Impact When Order Limit is Exceeded

The impact of exceeding the order limit varies by plan, as detailed below:

Lite Plan

When the order limit is exceeded, the following impacts will take place:

The Member System app will display a notification indicating that the order limit has been exceeded.
Existing configurations will continue to function normally until the end of the subscription period.
Before the subscription period ends, you can only enable or disable features; configuration adjustments are not allowed.

Starter (Effective March 31, 2026), Growth and Pro Plans

When the order limit is exceeded, the following effects will take place:

The Member System will display a notification indicating that the order limit has been exceeded.
Existing configurations will continue to function normally until the end of the subscription period.
Before the subscription period ends, you can freely adjust settings; however, any new bills generated during this time will incur additional charges.
After the subscription period ends, features specific to the plan will be disabled, and an additional order fee bill will be generated. If the bill remains unpaid, you will be unable to access the app or subscribe to new plans.

Managing Subscriptions and Billing

To ensure the smooth operation of the Member System app, it is important to manage your subscriptions and billing promptly. You can view all your bills, including subscription fees and additional order fees, in the Billing section.

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For detailed instructions, please refer to the "Managing Billing of Your Member System App" guide.