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Member System Plans and Pricing

SHOPLINE's Member System offers a range of subscription plans and pricing options to suit various business needs. This article provides a complete guide to the available plans, billing calculations, relevant policies, and best practices for managing your subscriptions effectively.

Important: Starting April 1, 2025, SHOPLINE will adjust the pricing strategy for the Member System app. Existing subscribers can continue to enjoy their current plan benefits and pricing until their subscription period ends, after which the new pricing will automatically take effect.

  

 

Member System Plan Overview

Member System offers five plans: Lite, Starter, Growth, Pro, and Custom. These plans are designed to cater to the diverse needs of businesses of all sizes. 

When you first install the Member System app, you're automatically enrolled in the free Lite plan, which includes basic features. You can try the Pro plan for free with a 7-day trial to explore its full range of features. If it suits your needs, you can upgrade to Starter, Growth, or Pro at any time to unlock additional advanced features.

For large-scale businesses, SHOPLINE offers tailored Custom plans with personalized solutions. To subscribe or request a quote, contact your SHOPLINE sales representative or the SHOPLINE support team.

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Important Note for Existing Users: If you've enabled automatic renewal for your Member System, the new pricing will be automatically applied once your current subscription period ends. To opt out, please manually disable Automatic Renewal under Member System > Billing > Payment method.

 

 

Understanding Member System Billing

Member System billing consists of two primary components: Subscription Fees and Additional Order Fees. 

Note: Additional Order Fees were previously referred to as Resource Fees.
 

Subscription Fees

The subscription fee is a recurring charge (monthly or annually) based on your selected plan. This fee grants you access to the features and services included in the plan. The relevant fee rules are as follows:

Fee Rule Description
Billing Cycle Plans offer both monthly and annual payment options:
  • Monthly plan: Billing starts upon successful payment and is valid for 30 calendar days.
  • Annual plan: Billing starts upon successful payment and is valid for 365 calendar days.
Plan Upgrade You can upgrade your plan at any time before it expires: 
  1. Open the Member System app and click the plan button in the top-right corner.
  2. Select a higher-tier plan and click Choose plan. The system will calculate the price difference and apply a deduction for unused days.
  3. Choose your preferred payment cycle and method, then click Pay now to complete the upgrade.
Overdue Payments After your paid plan expires, you will have a 7-day grace period.
  • If your store remains within the plan's order limit during this period, all features stay accessible.
  • If you do not renew after the grace period, your plan will be downgraded to the Lite plan.
  • If you renew within the grace period, the new billing cycle starts from the previous plan's end date.
 

Additional Order Fees

The Growth and Pro plans have monthly order-processing limits. If these limits are exceeded, additional order fees will apply. All orders in your store are included in the calculation, regardless of their source or channel. This includes manually created or imported orders, orders migrated via store migration or open API, and orders placed directly by customers.

Notes:
  • Deleted or canceled orders are NOT included in the count.
  • Orders without customer information are NOT included in the count. For example, when importing orders from other sales channels via Multichannel Connect, you can choose not to import customer information. For more details, refer to the following articles:
The specific fee rules are as follows:
Fee Rule Description
Charging Rules

If the order volume exceeds the monthly limit, additional order fees will apply based on the plan:

  • Growth: Up to 2,500 orders/month. Every additional 100 orders incur a $10 charge. If the excess is fewer than 100 orders, it is rounded up to 100 orders.
  • Pro: Up to 10,000 orders/month. Every additional 100 orders incur a $5 charge. If the excess is fewer than 100 orders, it is rounded up to 100 orders.
  • Custom: No order limit.

Note: The Lite and Starter plans do not allow exceeding order limits. To continue using the app smoothly, upgrading to a higher plan is recommended. See "Impact When Order Limit is Reached" for details.
Billing Cycle The billing cycle defines the period during which excess order fees are calculated and billed:
  • Cycle Start:
    • If no previous additional order fee bill exists: The cycle starts from the first order placed.
    • If a previous additional order fee bill exists: The cycle starts from the end of the last billing period.
  • Cycle End:
    • If the order limit is exceeded: The cycle ends immediately and fees are applied at the end of the billing period.
    • If orders remain within the limit: The cycle ends with the subscription period, and a $0 invoice is generated (no payment required).
Special Cases
  • First-Time Installation: The first cycle starts when the first order is placed after app installation. No immediate upgrade or additional order fee is required.
  • Upgrading Plans: When you upgrade your plan, the system prorates the order limit based on the days used in your current plan. If the new plan's limit has already been exceeded, an immediate bill will be generated and the excess fees must be paid before activation. The billing cycle will then reset according to the new plan's limit.
  • Plans Purchased Before Pricing Updates: These plans are exempt from additional order fees until their current subscription ends. However, once the last pre-update subscription period ends, the new plan will be subject to additional order fees, with the billing cycle starting from the beginning of the new plan.
  • Orders During Uninstallation: No additional order fees are required for orders generated while the Member System app is uninstalled.
Overdue Payments If you have unpaid additional order fees, you will not be able to access the Member System or subscribe to a new plan. You must clear all outstanding fees before you can continue to use the app.
 

Comparison of Billing Cycles

The billing cycles for subscription fees and additional order fees follow different rules and logic. The table below compares the key differences:

Fee Type Subscription Fees Additional Order Fees
Start Time Begins upon successful payment of the subscription. If no previous fee bill exists, the cycle starts from the first order. If a previous fee bill exists, it starts from the end of the last billing cycle.
End Time Ends after 30 calendar days (monthly plan) or 365 calendar days (annual plan). Ends when the order limit is exceeded or when the subscription period ends, whichever comes first.
Billing Basis Fixed subscription fee based on the selected plan. Additional charges apply for exceeding the order limit, calculated based on the plan's pricing rules. 
Billing Cycle Fixed billing period. Adjusts dynamically based on order volume and plan limits.

Example Calculations

Example 1: Orders Remain within Limit
Scenario You are on the monthly Growth plan and have generated 2,499 orders in a given month.
Additional Order Fee Calculation
  • Charging Rules: The Growth plan allows up to 2,500 orders per month. For every additional 100 orders, a $10 fee is charged. If the excess is fewer than 100 orders, it is rounded up to 100.
  • Calculation: 2,499 - 2,500 = -1, meaning you do not exceed the order limit and will incur no additional charges.
Total Bill Your monthly bill = Growth plan subscription fee only.
Example 2: Orders Exceed Plan Limit
Scenario You are on the monthly Growth plan and have generated 2,501 orders in a given month.
Additional Order Fee Calculation
  • Charging Rules: The Growth plan allows up to 2,500 orders per month. For every additional 100 orders, a $10 fee is charged. If the excess is fewer than 100 orders, it is rounded up to 100.
  • Calculation: 2,501 - 2,500 = 1, meaning you have exceeded the limit by 1 order. This will be treated as if 100 orders were exceeded, so you will incur a $10 additional order fee.
Total Bill Your monthly bill = Growth plan subscription fee + $10 additional order fee.

 

 

Impact When Order Limit is Exceeded

The impact of exceeding the order limit varies by plan, as detailed below:

Lite and Starter Plans

When the order limit is exceeded, the following impacts will take place:

  • The Member System app will display a notification indicating that the order limit has been exceeded. 
  • Existing configurations will continue to function normally until the end of the subscription period.
  • Before the subscription period ends, you can only enable or disable features; configuration adjustments are not allowed.

Growth and Pro Plans

When the order limit is exceeded, the following effects will take place:

  • The Member System will display a notification indicating that the order limit has been exceeded.
  • Existing configurations will continue to function normally until the end of the subscription period.
  • Before the subscription period ends, you can freely adjust settings; however, any new bills generated during this time will incur additional charges.
  • After the subscription period ends, features specific to the plan will be disabled, and an additional order fee bill will be generated. If the bill remains unpaid, you will be unable to access the app or subscribe to new plans.

 

 

Managing Subscriptions and Billing

To ensure the smooth operation of the Member System app, it is important to manage your subscriptions and billing promptly. You can view all your bills, including subscription fees and additional order fees, in the Billing section.

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For detailed instructions, please refer to the "Managing Billing of Your Member System App" guide.