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Importing Product Reviews

 

Enhance your product pages with valuable customer feedback by importing reviews from other sales channels directly into your website.

By connecting the Product Review app to Multichannel Connect, you can seamlessly import product reviews from your Shopee and Lazada channels to your store's product pages. This helps to build trust and boost sales by showcasing authentic customer reviews.

Note: Currently, only reviews from Shopee and Lazada are supported for import.

 

In This Article

 


 

How to Import Product Reviews

Before importing product reviews, ensure you've completed the following:

 

To import product reviews from Shopee and Lazada, follow these steps:

Note: Review access is limited on both channels. Shopee limits review access to the most recent 1,000 per product, while Lazada restricts review access within the past 30 days.
  1. Open the Multichannel Connect app and go to Products. In the Channel products tab, select the channel (Shopee or Lazada) from which you want to import reviews.
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  2. Select the products for which you want to import reviews, then click Import product reviews. You can select up to 100 products at a time, and only connected products will be processed.
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Once the import is complete, you can review and manage the imported reviews in the Product Review app.
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Reviewing Import Tasks

To track progress and review the results of your review import tasks:

  1. Go to the Products section in Multichannel Connect and click Task Center in the top-right corner.
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  2. Use the filters in the pop-up window to locate your product review import tasks.
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  3. Review task details, including progress, start time, end time, and result report, for insights into the import process.
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If there are any products with failed review imports, the number will appear in the Result column. Click View not-imported products to identify and re-import them.
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